Business Systems Operator

Description

Job Summary: Kyndryl is seeking a Business-Oriented Systems Operator to operate and supervise critical technology environments, ensuring event and incident management and service continuity. Key Highlights: 1. Operation and supervision of critical technology environments 2. Efficient service management using observability tools and ITIL 3. A flexible and supportive work environment where potential can thrive **Who We Are** At Kyndryl, we run and reimagine the mission\-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI\-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well\-being is prioritized and your potential can thrive. **The Role** At Kyndryl, we are looking to hire a **Business-Oriented Systems Operator**, who will participate in the operation and supervision of critical technology environments, ensuring proper event and incident management and contributing to service continuity. You will be part of a team focused on operational excellence, working with observability tools and following ITIL processes to ensure efficient service management. This role requires strong attention to detail, the ability to follow defined procedures, and a proactive attitude toward identifying and resolving incidents. **Location and Conditions:** * On-site work in **Ronda** * Rotating shifts (24x7 model) **Key Responsibilities** ------------------------ * Proactive system monitoring using observability tools. * Event management and response, applying appropriate resolution actions. * Incident management, ensuring proper logging, tracking, and resolution. * Coordination across various service management processes (Incidents, Problems, and Changes). * Strict adherence to defined operational procedures. * Telephone support to users for incident and request management. * Escalation of incidents when necessary, coordinated with other support levels. **Who You Are** **Required Qualifications** --------------------------- * Knowledge of event monitoring and alerting systems. * Familiarity with observability tools (e.g., Grafana). * Basic understanding of ITIL (incident, problem, and change management). * Ability to follow procedures in a structured and organized manner. * Strong telephone communication skills with users. **Preferred Skills** -------------------- * Prior experience in operations or Service Desk environments. * Knowledge of ITSM tools (ServiceNow, Remedy, etc.). * Ability to work effectively under high-pressure conditions. * Customer- and service-oriented mindset. **Being You** The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. **What You Can Expect** Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid\-friendly culture that supports your well\-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in\-demand skills to grow your career and achieve your ambitions with access to cutting\-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands\-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.