Social Teleoperator

Description

We are currently seeking to hire a **Social Teleoperator** for our offices in **Logroño**, to **make calls** offering **emotional support and telephone accompaniment**, and to **handle by phone** the **emergencies** of service users of the telecare service. **What will you do in this role and what will be your responsibilities?** * Making calls to provide emotional support and telephone accompaniment to users, offering active listening, containment, and psychological guidance, as well as conducting awareness campaigns promoting user well-being. * Handling emergencies of telecare service users at the call center, received either electronically or via phone call, using management systems and applications, applying techniques and skills that guarantee service quality, personalized treatment, and confidentiality. **What do we offer?** * Temporary employment contract. * Working hours: 40 h/week. * Schedule: Monday to Sunday, according to rotating shifts—morning, afternoon, and night. * Salary: €1,271.41 gross/month + two extra payments + holiday/Sunday bonus of €21.81 gross/day. **The ideal candidate:** The candidate must possess skills to effectively manage crisis situations and provide support to users during emergencies; therefore, prior experience in emergency telephone assistance or within the social sector will be highly valued. Additionally, the candidate must demonstrate excellent communication, comprehension, and empathy skills, as well as the ability to follow emergency protocols accurately and efficiently. The ability to work under pressure and as part of a team, along with a proactive and service-oriented attitude, will be especially valued. **Key skills and experience:** * Compulsory: Completion of compulsory secondary education (ESO) or equivalent. * Strong communication and emotional management skills are essential to interact effectively with users during emergencies and to provide emotional support when required. * Proficiency in office software and typing skills to accurately and efficiently record information during telecare calls. * Desirable: Intermediate or higher vocational training in the socio-healthcare field or professional certification in telecare call handling. **A little more about us** Tunstall is a leading provider in the healthcare and assistive technology market. At Tunstall, you’ll find a place where you are valued and appreciated. We empower our people to achieve their full potential through teamwork, innovation, and leadership, by creating an environment where diversity and inclusion are championed. We demonstrate our commitment to diversity and inclusion at every step—from our open, fair, and transparent recruitment processes to the numerous professional development and growth opportunities we offer. Every person at Tunstall has a superpower: uniqueness. Come join our mission and become part of our team—our One Tunstall team.