**Who are we?** We are a company specialized in IT and cybersecurity services, providing support to multiple clients across various sectors. Our team works daily in environments involving microcomputing, systems, cloud, networking, and cybersecurity, helping our clients maintain operational and protected infrastructures. **What will you do on a day-to-day basis?** You will join our technical support team, managing incidents and requests from different clients using ticketing tools and remote support. **User and Microcomputing Support** * Hardware and software incident resolution. * Installation, configuration, and maintenance of Windows devices. * Printer and peripheral configuration. * Support for Microsoft Office and Microsoft 365\. * User, permission, and access management. * Resolution of email and client application incidents. * Remote user assistance. **Systems and Cloud** * First-level support in Microsoft 365\ environments. * Basic administration of Azure and Microsoft Entra ID. * Support for VMware virtualization platforms. * Backup monitoring and verification. * Basic management of backup and business continuity solutions. * Support for storage platforms and HPE and Syneto solutions. * Escalation of incidents to the systems team when required. **Networking and Cybersecurity** * VPN connection configuration and support. * Basic firewall administration. * Basic antivirus and EDR solution management. * Support for incidents related to information security. * MFA, access, and authentication management. * Implementation of cybersecurity procedures and best practices. **Minimum Requirements** * Higher Vocational Training degree in IT (ASIR, DAM, DAW or equivalent). * **Minimum 1–2 years’ experience in Technical Support, Helpdesk, or User Support Center (CAU) roles.** * Experience resolving end-user incidents. * Solid knowledge of Windows 10 and Windows 11\. * Knowledge of Microsoft Office and Microsoft 365\. * Basic understanding of TCP/IP networking. * Experience working with incident and ticketing management tools. * Ability to document technical actions and keep tickets updated. * Ability to work in an organized manner and manage multiple incidents simultaneously. **Especially Valued** * Experience with ticketing and PSA tools such as **Autotask**, or similar. * Prior experience in MSP or multi-client managed service environments. * Knowledge of M365, Azure, and Microsoft Entra ID. * Experience with VMware virtualization environments. * Knowledge of enterprise backup solutions. * Experience with WatchGuard, Fortinet, or similar technologies. * Knowledge of cybersecurity and alert management. * Microsoft, VMware, or security vendor certifications. * Intermediate Basque language skills, for conversations and user support. * Intermediate English proficiency, required for handling email-based incidents and consulting technical documentation. **What We Expect From You** We seek a candidate accustomed to dynamic, multi-client environments—capable of combining excellent user service with strong technical ability to resolve first-level incidents across diverse technological domains. Key expectations include: * Structured work using ticketing tools. * Accurate documentation of all performed actions. * Adherence to established SLAs and procedures. * A proactive, customer-oriented attitude. * Demonstrated interest in professional growth within Systems, Cloud, and Cybersecurity fields. Prior experience with **Autotask PSA** will be especially valued, as it is among the standard service management tools used. **What We Offer?** * Permanent contract. * Stable project within a growing technology company. * Participation in real-world systems, cloud, and cybersecurity projects. * Continuous training and access to certifications. * Opportunities for professional growth toward Systems, Cloud, or Cybersecurity roles. * Excellent working environment. * Exposure to a broad range of technologies and vendors. * Salary range between €19,000 and €22,000 \+ €2,000 incentives based on candidate value. * Hybrid work model: three shift options: Shift 1: 7:30–15:00 Shift 2: 8:00–13:30 and 15:00–18:00 Monday–Thursday; Friday 8:00–14:00, Shift 3: 8:00–13:30 and 15:00–18:00 Monday–Friday (Friday afternoon remote work) Remote work on weekday afternoons in July and August. **Technologies You’ll Work With** * Microsoft 365 * Microsoft Entra ID * Azure * VMware * Windows Server * Syneto * WatchGuard * Fortinet * Antivirus and EDR * Backup Solutions * Autotask PSA * RMM and remote support tools * Security solutions **Are you looking for a role where you learn every day, work with multiple technologies, and build your career in systems and cybersecurity?** **We’re waiting for you!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
