Inside Sales

Description

* Madrid, Madrid, Spain * Sales * Experienced professionals * 18837 **Join Hilti!** ------------------- To advance the implementation of our strategy and develop our customers more effectively and efficiently, we are seeking enthusiastic candidates for the Inside Sales Account Manager (ISAM) position within our Madrid team. We envision you as having commercial experience, strong product and application knowledge, passion for technology, social media, and new forms of communication and engagement. You will work towards objectives, innovatively developing your assigned portfolio. You will have autonomy, so consistency and organization are essential. Additionally, we expect you to be enthusiastic about teamwork, as you will constantly interact with other departments and coordinate activities across other sales channels. **What will your responsibilities be?** -------------------------------- As an Inside Sales Account Manager (ISAM), you will conduct consultative telematic sales (by phone and digital means) to clients in your assigned portfolio, guiding them to appropriate sales channels to achieve established goals: * Portfolio client development through lead generation targeting both active and inactive clients, as well as prospects. * Follow-up on leads generated via other channels or sources (Hilti Store, Customer Service, Digital Marketing) and conversion of those leads into sales. * Outbound calls for lead generation among transactional clients. * Collaboration with other sales channels and support departments, adhering to internal company procedures. * Development of a pipeline of future/potential clients. * Ensuring continuous improvement of Data Quality. * Providing operational support to the customer platform as the account owner. **What qualifications do you need?** ---------------------------------- Required competencies and knowledge: * Data handling and analysis (Excel, databases, CRM). * Ability to operate effectively in digital environments. * Social media proficiency (LinkedIn, Twitter, Facebook, etc.). * Strong communication skills (especially non-face-to-face). * Autonomy and proactivity. * Planning and organizational skills. * Results orientation. Desirable knowledge, competencies, and experience: * University degree. * Knowledge of telesales, argumentation, needs identification, and negotiation techniques in telephone customer service channels. * Understanding of profitability and margins. * Customer loyalty strategies. **What can you expect?** ------------------------ The opportunity to work for a multinational company, a sector leader with a well-established corporate culture grounded in employee care, teamwork, and results orientation. You will assume significant responsibility by managing your own portfolio of clients—comprising construction-sector companies and other industries. You will work alongside a highly valued team led by your sales manager. You will also enjoy flexibility in managing your schedule, enabling you to balance strong colleague relationships with personal autonomy. Additionally, you will have access to various benefits, including: Flexible compensation. Life and accident insurance. Access to a co-financed medical insurance plan (50% in Year 1, 75% in Year 2, 100% in Year 3). Language training. Pension plan. Employee wellbeing program. **Why Hilti?** ------------------- Hilti is the global leader in construction innovation, with over 34,000 people across 120 countries. Our purpose—to improve the world of construction—drives us to learn, grow, and discover new ways to make a lasting difference. Here, you can fully leverage your skills, collaborate with a global and inclusive team, and take on meaningful challenges. At Hilti, your ideas and achievements become reality thanks to passion, determination, and teamwork. **Commitment to Inclusion** ------------------------------- At Hilti, inclusion is a fundamental pillar of how we work, lead, and grow together. We are committed to fostering diverse thinking and creating an inclusive environment for everyone, everywhere. We work hard to ensure all voices are valued and that every team member can contribute at the right time. Thanks to this foundation, we strengthen our teams, enhance our innovation processes, and increase our impact—improving the construction sector together. Interested? Send us your CV now! We’re waiting for you