**Description:** ---------------- VISIOTECH is the largest European distributor of electronic security equipment, networking and AV products, among others, with total annual revenue exceeding €200 million, over 390 employees, and commercial presence in the vast majority of Western European countries, with its headquarters located in Madrid. One of our greatest added values is customer attention and follow-up; therefore, we are seeking to expand our After-Sales Support team with a specialist profile focused on supporting Alarm Receiving Centers (ARCs). **What are we looking for?** The selected candidate will report directly to the Technical Manager and will be part of the technical team, oriented toward professional customers. The position is based in Madrid (Vicálvaro area), and the main responsibilities will include: * Providing direct technical assistance and support to customers via telephone, email, or other applications. * Resolving technical incidents related to device configuration and the platform offered by Visiotech to Alarm Receiving Centers. * Using Datadog metrics for diagnosing, identifying, and resolving platform-related incidents. * Supporting the deployment and configuration of our software and hardware solutions for Alarm Receiving Centers. * In-depth knowledge of our product catalog, including technical specifications and reference numbers. * Supporting the technical maintenance and commercial management of the customer portfolio. * Assisting the repair team in managing and resolving RMAs (Return Merchandise Authorizations). * Supporting the development and creation of manuals, promotional videos, explanatory videos, etc. **Offered Conditions:** * An international and multicultural environment: meet talented people from all over the world. * Job stability and a young, highly qualified team that will support you from day one. * Benefits such as: * + Language classes and a comprehensive training catalog. + Private health insurance. + Healthy snacks and free coffee at the office. + Flexible compensation for meals, transportation, childcare, and gyms. + Unforgettable company events (we’re experts at this—so you’ll have a great time!). * And, of course, you’ll have the opportunity to grow within a company undergoing rapid international expansion, facing exciting challenges that make every day unique. Personal conditions will be discussed directly with the selected candidate. **Requirements:** --------------- We seek a technically skilled, solution-oriented, responsible, and organized individual with strong learning ability and experience working collaboratively in teams. Requirements and competencies: * Good level of English (especially written) is desirable. * Proficiency in office tools (Outlook, Word, Excel, etc.). * Technical knowledge of networking and electronic equipment configuration. * Experience in remote repair and incident resolution. * Experience in customer service or post-sales technical telephone support. * Strong communication skills and high customer orientation. * Experience dealing with Alarm Receiving Centers is desirable. * Technical knowledge of security products or systems is desirable. * Familiarity with ARC-specific tools—such as Manitou, SBN, Softguard, TERA, SECURITHOR—is desirable.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
