Customer Manager

Description

Job Summary: Customer Manager to ensure efficient and high-quality service to subscribers and users throughout the entire water cycle. Key Highlights: 1. Commercial and administrative support for subscribers and users 2. Coordination of billing and commercial management processes 3. Opportunities for professional development and training within the organization **Company Description** **AGBAR** is a group of companies operating in Spain and Latin America, focused on managing the entire water cycle and environmental services, driven by innovation and technological advancement. In the context of the climate emergency, having the most qualified talent enables us to face challenges more effectively than anyone else. Therefore, we attract and develop professionals who share our purpose and values, promote their mobility and growth, and foster continuous learning across our teams. **Job Description** **YOUR MISSION AS A CUSTOMER MANAGER:** As part of the commercial management team, your role will be essential in ensuring efficient, responsive, and high-quality service to our subscribers and users. Your main responsibilities include: * Coordinating and overseeing administrative matters related to subscriber management: contracting, customer service, meter reading, billing, collections, overdue payments, etc. * Providing continuous customer service, both by phone and in person. * Reporting incidents related to commercial management. * Monitoring the status of the receivables portfolio. * Developing and ensuring implementation of the Annual Meter Reading and Billing Plan. * Promoting continuous improvement in process organization and its implementation. * Supervising pre-billing, billing, and subsequent analysis. * Generating and analyzing statistics and reports related to billing and commercial management. * Issuing inspection reports, pre\-billing documents, and contract amendments. * Performing settlements with municipalities and managing quality indicators. * Reviewing and responding to requests submitted via the corporate website. **Requirements** * Higher Education Degree in Administration, Economics, Business Studies, or related fields. * Minimum of 3 years’ experience in similar positions. * Familiarity with management tools and commercial software. * Valid driver’s license (mandatory). * Willingness to work in the northern area of Extremadura or in the Plasencia area and northern Cáceres. **Additional Information** What can we offer you? ✅ Join a multinational leader in the sector ✅ Hybrid work model and flexible working arrangements ✅ Opportunities for professional development and training within the organization What unites **Agbar** employees is working with **passion and excellence**, every day, to **protect the environment** and **guarantee access to water**! Together, we build a **green and inclusive present**, where every action counts. **If you wish to join this team and accompany us in this great challenge, don’t hesitate to apply!** As an inclusive employer, Veolia is committed to diversity and values all applications without discrimination. As an inclusive employer, Veolia is committed to diversity and values all applications without discrimination.