At **Behumax**, a company specializing in fitness equipment, we are seeking to hire a person for our Technical Assistance Service department. We seek a solution-oriented profile with the ability to listen to customers, analyze incidents, and identify the best solutions. Prior experience with fitness machinery is not mandatory, as we provide comprehensive training on our products and procedures. Most importantly, you must have experience handling incidents, an aptitude for understanding product functionality, and the ability to convey technical instructions clearly. What will your responsibilities be? * Handle and manage technical incidents from customers via telephone and email. * Gather necessary information to accurately identify each issue. * Analyze photographs, videos, manuals, and exploded diagrams to determine the root cause of incidents. * Guide customers through machine inspection, adjustment, or repair. * Identify required spare parts or components to resolve each case. * Manage warranties, repairs, spare parts shipments, and pickups as applicable. * Record all actions taken and track each incident until resolution. * Coordinate with warehouse, customer service, and other internal departments. What are we looking for? * Experience in customer service, incident management, technical support, helpdesk, after-sales, or contact center roles. * Strong analytical skills and a problem-solving orientation. * Ability to understand product functionality and assembly. * Clear communication, patience, and a courteous approach toward customers. * Capacity to explain technical instructions in simple terms. * Proficient use of email and standard computer tools. * An organized, responsible individual accustomed to tracking cases. Prior background in the fitness sector or advanced technical knowledge is not required. We especially value attitude, learning ability, and hands-on experience resolving customer incidents. What do we offer? * Permanent contract. * Full-time position with an intensive schedule of **7:00 AM to 3:00 PM year-round**. * **100% on-site work in Badajoz**. * Comprehensive training on our machinery, products, and procedures. * Job stability. * Opportunity to join a growing company. * A dynamic role offering autonomy and direct interaction with customers and various internal departments. If you have experience managing incidents, enjoy finding solutions, and wish to develop your technical expertise, we would love to meet you. You may also send your CV to operaciones@behumax.com Salary: €18,000.00 per year Work location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
