**Who We Are** At Kyndryl, we design, build, manage and modernize the mission\-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** **Key responsibilities** **IT Infrastructure Management** * Planning and managing processing capacity to meet business needs, including peaks in demand. * Evaluation, implementation, and maintenance of tools and platforms critical to operations. **Integration and Technical Validation** * Technical definition of new hardware and software according to service requirements. * Conducting technical tests to validate functionalities before going live. **Coordination with Suppliers** * Interaction with suppliers' technical and service areas according to the agreed escalation matrix. **Change Management and Control** * Process management for the entry, transfer, or removal of equipment in data centres. * Creation and monitoring of tasks in tools such as ServiceNow to ensure deadlines are met. **Regular Tasks** * **Monitoring and Optimisation** + Provide statistical information to validate capacity plans. + Implement metrics and KPIs to measure operational efficiency. * **Documentation and Reports** + Keep inventory up to date in systems such as Services Now + Draw up work plans and attach documentation in change controls. * **Security and Continuity** + Participate in contingency and disaster recovery plans. Ensure compliance with security policies in the infrastructure **Who You Are** **Key Technical Competencies** * Infrastructure and Networks * Network Management: configuration, monitoring, and optimization (routing, switching, VPN, load balancing). * Systems Administration: Windows, Linux, virtualized environments (VMware, Citrix). * Resilience and Recovery: Backup, DRaaS, Cyber Recovery, critical platform management. * Cloud and Virtualization * AWS, Azure, Google Cloud. * Orchestration and Containers (Kubernetes, Docker). * Security and Complianc * Firewalls, SIEM, risk management, GRC regulations. Automation and Programming Scripting for automation (PowerShell, Python). Code development and adaptation to improve software. Recommended Certifications ITIL, CCNA/CCNP, VMware, IBM Spectrum Protect, CommVault. Essential Soft Skills Effective communication and teamwork. Problem\-solving and analytical thinking. Adaptability to technological changes. Project management and leadership in complex environments. **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single\-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state\-of\-the\-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well\-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company\-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non\-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.