Jamaica Zone Delegate (based in Montego Bay)

Description

**Description:** ---------------- **About Us: We Resolve Jamaica** The engine driving hotel excellence. Lead excellence in industrial laundry and technical services for the hotel sector — We Resolve Jamaica At We Resolve, we make it possible for the guest experience to be flawless from behind the operational scenes. We are specialists in industrial laundry, technical maintenance, and engineering for the hotel sector, offering comprehensive solutions that guarantee maximum efficiency, quality, and service continuity. In addition, we collaborate with leading manufacturers of professional chemical solutions to optimize washing processes, reduce consumption, and maximize textile lifespan. With over 25 years of experience, we continue growing and are seeking the person who will lead our activities in Jamaica. **The Mission** As Zone Delegate, you will be We Resolve’s highest representative in Jamaica and the direct liaison with our headquarters in Spain. You will be responsible for coordinating operations, developing the business, leading the local team, and ensuring our clients receive excellent service while maintaining the highest standards of quality, profitability, and innovation. We seek a candidate with a holistic business vision, capable of combining leadership, management, and deep technical knowledge of industrial laundry. **Key Responsibilities** **Operations Management** * Coordinate industrial laundry and technical maintenance operations. * Ensure maximum facility availability and efficiency. * Implement continuous improvements in processes, productivity, and quality. * Monitor key performance indicators and propose improvement actions. **Industrial Laundry and Applied Chemistry Specialist** This position requires solid knowledge of industrial laundry processes. Experience in the following areas will be especially valued: * Industrial washing processes for the hotel sector. * Professional chemical products (detergents, alkalis, bleaches, neutralizers, softeners, and specific additives). * Automatic dosing systems. * Optimization of washing formulas. * Reduction of water, energy, and chemical consumption. * Textile quality and resolution of washing-related incidents. * Experience working with chemical solutions from manufacturers such as Proquimia or equivalent companies. We seek someone who understands that laundry efficiency depends not only on machinery but also on correct application of chemistry and process optimization. **Business Management** * Prepare and monitor operational budgets. * Manage investments and optimize costs. * Coordinate strategic suppliers. * Identify opportunities for improvement and growth. * Report results periodically to Management in Spain. **Customer Relations** * Act as the primary contact for hotel clients. * Guarantee the highest quality of service. * Resolve incidents quickly and effectively. * Identify new commercial opportunities and areas for improvement. **Team Leadership** * Coordinate and develop the technical and operational team. * Foster a culture of commitment, safety, and continuous improvement. * Promote team training and professional development. **Requirements:** --------------- **What Are We Looking For?** * Education: Industrial, Mechanical, Electrical, Electromechanical Engineering or related field. **Experience:** * Minimum 6 years of experience in leadership roles within industrial laundries, facilities management, technical maintenance, or service companies serving the hotel sector. * Experience managing teams, clients, and operations. * Experience in budget control and process improvement. **Essential Knowledge** * Industrial laundry. * Professional washing processes. * Applied chemistry for industrial washing. * Chemical products and dosing systems. * Management of industrial plants. * CMMS / GMAO. * Cost control and management KPIs. **Languages** * Advanced English (mandatory). * Spanish. * Additional languages are an asset. **Willingness to relocate to Jamaica (international geographical mobility).** **What Do We Offer?** * The opportunity to lead an international project with significant autonomy. * A key role within a growing company. * Direct contact with Group Management in Spain. * Professional development in a dynamic and international environment. * Competitive compensation package. * Support throughout the expatriation and relocation process to Jamaica. **Are You the Person We’re Looking For?** If you have experience leading industrial laundry operations, understand the importance of applied chemistry in professional washing, enjoy managing teams and clients, and wish to take on an international challenge in the hotel sector, we would love to meet you.