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Customer Support Agent

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

For our Customer Support department we are seeking a Customer Support Agent. The **Customer Support** department manages incidences, questions and requirements from our Destination offices as well as from our end clients, Tour Operators. **Responsibilities** * Receive customer calls via mail of incidents for products and services, solve or escalate them accordingly to next level when necessary. * Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes. * Diagnose and resolve application issues. * Track issues escalated and follow up to keep clients/users informed. * Research and respond questions using available information resources (knowledgebase, other available tools). * Identify and escalate situations requiring urgent attention (2nd level). * Stay current with system information, changes and updates. * Working knowledge of the travel industry essential, preferably hotel incoming business. * Customer service experience essential. * Experience with bug tracking systems, preferable but not essential. * Working experience as an IT trouble shooter in software applications, preferable but not essential. * Languages: English \& Spanish (fluent written and spoken). Other languages are very welcome. * Knowledge of Microsoft Office Applications user level.

Source: indeed

Posted by

David Muñoz

Indeed · HR

Location

David Muñoz

Indeed · HR

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