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Job Summary: Support the development of tools and manuals for brand and project implementation to enhance business results and customer satisfaction, while maintaining and evolving brands. Key Highlights: 1. Unlimited growth and development within a global family. 2. Participate in the exclusive My MeliáRewards loyalty program. 3. Enjoy flexible compensation and exclusive My MeliáBenefits discounts. ***"The world is yours with Meliá"*** Discover an unlimited path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Explore some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide range of products and services, promoting an active and healthy lifestyle. **MISSION** *Support the development of tools and manuals for the correct implementation of brands across the portfolio, as well as the development of projects closely aligned with improving company performance and customer satisfaction, while consistently supporting brand maintenance and evolution.* **PROCUREMENT** * Communicate operational and strategic product launch requests to Procurement. * Coordinate and supervise procurement projects with support from the Brand Management Coordinator as executor. **MANUALS** * Project management for developing manual creation plans. * Develop operational manuals (copy, structure, etc.). * Coordinate with agencies for layout of operational manuals. * Coordinate and execute photo shoots and graphic support for manuals. * Coordinate and manage manuals from other departments (F\&B, Engineering…) **STANDARDS** * Update brand standards based on their strategic evolution, always ensuring annual delivery to operations according to the schedule set by the Seamless Customer Experience team. * Review and validate standard changes with Senior CUX Managers prior to annual communication. * Annually validate standard changes with the Head of Brand Development. **PILOTS – EXECUTION** * Primary responsible for pilot implementation and follow-up. * Develop a work plan for pilot implementation, monitor various stakeholders, and continuously analyze results. **VOICE OF THE CUSTOMER** * Analyze customer feedback to evolve our current offering. * Monitor and implement action plans to improve KPIs. **PRE-OPENINGS \& RENOVATIONS** * Review and deliver hotel product briefings for renovations/openings. * Ensure correct brand, OS\&E, and attribute implementation in new construction and/or renovation projects. * Support regional leads during opening processes and brand concept implementation. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and guided by our Human Resources policies. Furthermore, we promote throughout our workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We advance our commitment to* ***equality and diversity****, avoiding any form of discrimination—especially related to disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we advocate for the sustainable growth of our industry through a highly skilled, socially responsible team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
