CUSTOMER SERVICE AGENT (WITH BASQUE)

Description

Job Summary: We are seeking a Customer Service Agent with BASQUE to deliver exceptional service by handling calls and back-office tasks in an environment that values personal and professional growth. Key Highlights: 1. Corporate culture focused on well-being and personal development. 2. Positive and collaborative work environment. 3. Opportunities for professional training and development. Are you looking for a place where your well-being and personal development are a priority? Our corporate culture revolves around people. We are passionate about delivering added value to our customers, but we also care deeply about our team’s growth and happiness. If you seek a workplace where you feel valued and motivated, AEDEA is the place for you! At our company, we value our employees as much as we value our customers. We are looking for a committed Customer Service Agent with BASQUE who is dedicated to delivering exceptional service. Will you join us? What will your responsibilities be in our company?: • Handling customer service calls related to various services. • Customer service back-office tasks (emails, platforms, etc.) * Experience: 1 year. What requirements should you meet?: • Minimum education: High school diploma • Minimum experience: At least 1 year in customer service • Must reside in: Province of the vacancy • Essential: Proficiency in computer tools and Microsoft Office suite. • Availability for rotating morning and afternoon shifts, working hours from 9 a.m. to 4 p.m. or from 1 p.m. to 8 p.m. • Languages: Basque (native or advanced level), comprehension of Spanish and Catalan (written test required); PREFERRED: English and/or Portuguese. * MIDDLE-GRADE VOCATIONAL TRAINING DIPLOMA * Spanish (Advanced spoken, Advanced written) * Catalan (Advanced spoken, Advanced written) * Basque (Advanced spoken, Advanced written) * English (Intermediate spoken, Intermediate written) * Competencies / Knowledge: Which competencies do we value?: • Teamwork • Strong communication skills • Empathy • Emotional control • Learning ability * Permanent employment contract * Full-time position * Gross monthly salary ranging from '1500' to '1600' * Additional information of interest: And… what do we offer you? • A positive and collaborative work environment where you feel valued and appreciated for your contributions. • An initial temporary contract with potential to evolve into a stable position. • A 35-hour workweek, Monday to Friday, either from 9 a.m. to 4 p.m. or from 1 p.m. to 8 p.m., on a rotating basis. • Opportunities for professional training and development, enabling you to grow and advance your career within the company. • Additional benefits, such as performance bonuses, incentives, among others. If you are empathetic, proactive, and enjoy working in an environment that fosters both professional and personal growth, we are looking for you! Join our team and become part of a company that cares about you just as much as it cares about its customers.