At NexTReT, we are seeking a **Workplace Support Technician** to join a technology support service for a major environment of the Generalitat de Catalunya. You will join a team of four technicians providing Workplace support in a Microsoft environment serving approximately 1,000 users in **Girona**. You will work within a service focused on ensuring the proper functioning of workstations, delivering specialized technical support for both corporate tools and departmental applications, directly contributing to service quality and end-user satisfaction. Responsibilities: * Resolution of user incidents, requests, and inquiries. * Support for workstations, desktop computers, laptops, printers, and scanners. * Technical support in Microsoft environments, covering both operating systems and office productivity tools. * Management and support of common user applications: antivirus software, web browsers, PDF readers, compression tools, browser plug-ins, and Java console. * Specialized support for corporate and departmental applications. * User assistance and advisory services regarding ICT-related queries. * Participation in service follow-up meetings with the team lead. * Development and maintenance of technical documentation for the IT area. * Delivery of training sessions to users and new hires on equipment and office productivity tools. We offer: * Permanent contract. A stable project within an established support service. * Annual gross salary of up to **20,000** €. * Approximate working hours between **08:00 and 17:30**, adaptable to ensure full service coverage. * On-site working mode. * Workplace located at **Plaça Pompeu Fabra, Girona**. Additional benefits: Flexible compensation: Meal card, transport card, nursery vouchers, and the option to join our collective health insurance plan. Employee discounts via the Benefits Corporate platform. You will join a company committed to equal opportunities for all individuals, striving to maintain an inclusive, non-discriminatory workplace. We value diversity and will consider all applications regardless of origin, gender, age, religion, sexual orientation, or any other personal characteristic. *"If you are selected as a finalist and chosen to join NexTReT, we will request additional information to process your employment contract, solely to verify the information provided in your CV—particularly academic qualifications and relevant professional experience. Should you have questions about how to provide partial information, please inform the person managing your hiring process."* Mandatory requirements: * Minimum qualification level of **MECES 1 (CFGS)**. * Professional experience of **1 to 3 years** in similar user technical support roles. * Knowledge of Microsoft environments and workstation support. * Experience resolving incidents and supporting end users. * Advanced proficiency in Catalan. * Strong communication skills, user orientation, and proactivity. Desirable: * Experience supporting corporate applications used by the Public Administration. * Familiarity with office productivity tools, antivirus software, web browsers, PDF readers, Java, and general user utilities. * Experience developing technical documentation and delivering user training.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
