Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant to support the team in customer service and administrative tasks, ensuring high-quality service. Key Highlights: 1. Joining a strong and growing hotel chain. 2. Positive work environment. 3. Professional training and development. **Description:** ---------------- At **BLUESEA Hotels**, we make traveling easy, accessible, and hassle-free. We are a hotel group specialized in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Costa de Almería, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to continuously evolve so that every stay is better than the last, embracing innovative, flexible, and responsible management practices. Currently, we are expanding our team and seeking to hire a Reception Assistant for the Front Office Department, whose primary mission will be to support the reception team in customer service and basic administrative tasks, ensuring accurate service aligned with company standards. **Responsibilities:** * Assist in guest reception and service. * Collaborate in check\-in and check\-out processes under supervision. * Support reservation management and guest requests. * Provide basic information regarding hotel services, facilities, and operating hours. * Answer telephone calls and manage email correspondence. * Assist in incident management and report situations to the direct supervisor. * Support daily administrative tasks and departmental recordkeeping. * Coordinate with other departments to ensure proper guest service. * Comply with quality standards, occupational risk prevention, and data protection requirements. **Requirements:** --------------- * Education in tourism, hospitality, or customer service. * Prior experience (customer service experience or internships in hotels are valued). * Basic knowledge of computer and office software tools. * Advanced level of English. **We Offer:** * Joining a strong and growing hotel chain. * Positive work environment. * Professional training and development.