A leading company dedicated to providing software services for online hotel reservations is seeking to incorporate a technical support and incident management agent, as well as customer service representative, into its team based in Esparreguera – Barcelona. *Responsibilities:* · Manage client relationships to ensure the proper functioning and implementation of the online booking engine for hotels at a national level. · Respond to client requests, configuration needs, and daily operational incidents through the ticketing portal. · Deliver training to clients and provide them with direct first-level support. · Collaborate closely with our account managers to develop a shared strategy aimed at improving hotel performance. · Identify unmet business needs, generate new opportunities, and enhance customer retention. · The goal is to increase direct sales and improve client productivity. *Required Profile:* · Intermediate technical and computer skills (ability to navigate various cloud-based extranets, apply configurations, and connect with multiple distribution channels). · Experience in similar roles such as revenue management or back-office agent within the hotel industry. · Residence near the company's location. · Tourism-related education will be considered an advantage. · Advanced level of English is desirable. *We Offer:* · Permanent employment contract with a 4-month probation period. · Initial monthly salary ranging from €1,200 to €1,500 net, depending on experience and qualifications. · Working hours from Monday to Thursday, 08\.00 to 16\.30, and Friday from 08\.00 to 15\.00. · Occasional national travel may be required. The company will cover all related expenses including transportation, per diems, meals, accommodation, and any other costs arising from business activities. If interested, please send us your updated CV and we will contact you to proceed with the application process. Employment type: Full-time, Permanent contract Salary: €1\.200,00\-€1\.500,00 per month Job Location: On-site