Senior Platform Engineer (Infrastructure)

Description

Summary: Seeking an engineer to ensure 24/7 platform operations, build AI agents for automation, and manage multi-cloud infrastructure for Gelato's global network. Highlights: 1. Build and evolve AI agents for automated scaling and diagnostics. 2. Manage multi-cloud infrastructure with declarative, automated workflows. 3. Drive reliability, observability, and cost-efficiency of global infrastructure. **About Gelato** ---------------- Gelato has created the world’s largest global network for on\-demand production of custom products – from t\-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions. At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener. With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we’re reshaping the print industry to be more efficient, sustainable, and profitable. **Platform** ------------ **Gelato** is an **AI\-first**, cloud\-native platform transforming local, on\-demand production and delivery — with zero physical assets. We power: * **Global production orchestration**: connecting e\-commerce customers to 130\+ partners across 32 countries. From AI\-guided plate design to smart routing and logistics, we deliver to over 5 billion people in under 72 hours—faster, greener, smarter. * **GelatoConnect**: our AI\-driven print production OS that helps producers master digital printing — from inventory to shipping — by automating every step: procurement, prepress, printing, packaging, and dispatch. It’s machine\-agnostic, real\-time, and built for uptime, precision, and profitability. **AI at the Core** ------------------ We are not just early adopters of AI — we’re **AI\-native builders**. Across engineering, product, and operations, we embrace AI to accelerate innovation: * **AI\-first development** using LLMs for code generation, testing, documentation, and design exploration. * **Autonomous AI agents** driving platform resilience, observability, cost control, and internal workflow automation. * **AI\-native product features** built into GelatoConnect and the core platform — improving routing, personalization, and production optimization. * A culture of **continuous experimentation** with RAG, agent orchestration, prompt engineering, and model fine\-tuning. **Responsibilities** -------------------- * Ensure 24/7 platform operations, including on\-call support and incident response. * Build and evolve **AI agents** that automate scaling, recovery, and diagnostics through control\-plane patterns and event\-driven logic. * Manage **multi\-cloud infrastructure**, including serverless, through declarative, automated workflows. * Collaborate with the **Delivery Platform** team to improve DevEx with intelligent internal tooling. * Drive **reliability, observability, and cost\-efficiency** across Gelato’s global infrastructure. * Enable engineers with **self\-service, secure, and scalable delivery pipelines**. **Qualifications** ------------------ * Deep understanding of **Linux fundamentals** (processes, I/O, filesystems, networking, memory management, system internals). * Deep experience with **AWS** (primary) **and GCP** (bonus), including cost optimizations, EKS, networking, S3, VPC peering, IAM, and related services. * Strong understanding of **Kubernetes internals**, including networking, security, and cluster operations. * Hands\-on experience with **GitOps workflows** (e.g. ArgoCD) and **Infrastructure as Code** using Terraform. * Proficient in **Python, Go**, or other languages — with a willingness to learn Go if not already familiar. * Comfortable using **AI development tools** like Cursor, Claude, and coding with LLMs. Experience with or strong interest in building **AI agents and RAG workflows**, with a commitment to learn if needed. **What it’s like to work at Gelato** ------------------------------------ We are a customer\-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application. At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth. Lastly, we ask that you please upload your CV in **English**, regardless of which country you are applying from.