Job Summary: FlexCash is seeking a responsible and communicative Collections Agent to professionally and courteously manage debt recovery, optimize performance, and maintain effective communication with clients. Key Highlights: 1. Excellent work environment 2. Growth opportunities within FlexCash 3. Ongoing training and mentoring We are **FlexCash**, a company specializing in agile financial solutions, and we are looking for a responsible, communicative, and results-oriented Collections Agent. In this role, you will be responsible for professionally managing debt recovery in accordance with our internal policies while maintaining courteous interactions with our clients. **Main Responsibilities** * Conduct telephone-based collections activities, applying FlexCash’s policies and protocols. * Maintain daily communication with debtors, providing clear information and negotiating effective payment agreements. * Analyze collection performance and propose improvements to optimize results. * Update and record relevant client information in the system. * Prepare periodic reports, document completed tasks, and ensure compliance with all employment obligations. **Requirements** * Prior experience in collections, telephone customer service, or call centers (preferred). * Strong communication, negotiation, and conflict resolution skills. * Organizational ability and results orientation. * Basic proficiency in computer tools and management systems. * Responsibility, proactivity, and immediate availability. **We Offer** * Competitive salary commensurate with your experience. * Ongoing training and mentoring. * Excellent work environment and growth opportunities within FlexCash. Employment Type: Full-time Salary: 18\.709,99€ per year Work Location: On-site