Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant to support customer service, reservation management, and administrative tasks at a hotel, ensuring friendly and efficient guest interactions. Key Highlights: 1. Customer service support, reservations, and occupancy management. 2. Efficient handling of guest inquiries and incidents. 3. Being part of a young and dynamic team within an expanding project. At **RV Hotels**, a hotel chain present in major beach and mountain destinations across Catalonia and Menorca, we seek professionals eager to join our young and dynamic team. Currently, we aim to hire a **Reception Assistant** for our **Hotel Nieves Mar**, located in L’Escala (Costa Brava). **Responsibilities:** * Assist with guest reception and welcome, ensuring friendly, professional, and efficient service during arrival, stay, and departure. * Collaborate on reservation management, room allocation, and daily occupancy organization. * Handle guest inquiries, requests, and incidents—both in person and by phone—with prompt solutions. * Support basic administrative tasks: billing, collections, and cash control under supervision. * Manage and relay information to various hotel departments. * Maintain an orderly front desk area and comply with internal protocols and the chain’s quality standards. **Requirements:** * Minimum education: Compulsory Secondary Education (ESO). Training in Hospitality and Tourism is valued. * Minimum experience: At least 1 year in a similar role (hotel experience is advantageous). * Languages: Advanced Spanish and Catalan. Intermediate English and French. * Basic computer skills (Office). Experience with hotel management software is a plus. * Organized, solution-oriented profile with a positive attitude and strong customer orientation. **We Offer:** * Fixed-term discontinuous contract. * Full-time position. * Rotating shifts: 7:00–15:00 and 15:00–23:00. * Accommodation possibility. * Excellent working environment. * Opportunity to join an actively expanding project within a solid and growing company. Are you ready to be part of this adventure? Application Questions: * Do you have at least 1 year of experience as a reception assistant or in a similar hotel position? * Are you available to work rotating shifts from 7:00–15:00 and 15:00–23:00? * Do you reside in L’Escala or nearby areas? * Do you have advanced proficiency in Spanish and Catalan? * What is your level of English? * What is your level of French? * What are your salary expectations? Work Location: On-site employment