Warranty Manager

Description

Job Summary: We are seeking a Warranty Manager to manage, optimize costs, and continuously improve after-sales processes, ensuring brand standards and profitability. Key Highlights: 1. Join a leading automotive group 2. A key position with direct impact on business results 3. Professional development and continuous training **Are you passionate about quality, attention to detail, and optimization in after-sales environments?** Do you possess analytical vision and enjoy being the person who ensures everything operates according to standards—while continuously improving outcomes? Then this challenge is for you. A leading group in the automotive sector is looking to hire a **Warranty Manager**, a key role within the after-sales area, with direct impact on profitability, customer experience, and brand standard compliance. **Your Mission** You will be responsible for managing warranties, ensuring compliance with brand standards, optimizing costs, and contributing to the continuous improvement of after-sales processes. **We Are Looking For Someone Who…** * Is analytical, organized, and highly skilled in planning * Has a continuous improvement mindset and a results-oriented approach * Exercises sound judgment when making decisions in complex environments * Possesses strong communication skills to interact effectively across departments * Is proactive, able to anticipate issues, and propose solutions * Is committed to quality, standards, and customer experience **Main Responsibilities** * Manage and process warranty claims, ensuring compliance with the Service Manual * Monitor KPIs and performance results, identifying deviations and proposing corrective actions * Supervise brand reimbursements and manage costs arising from rejected warranties * Ensure proper handling of commercial interventions and service measures * Collaborate with various departments to implement preventive actions and process improvements * Support warranty audits and ensure compliance with standards * Advise on complex cases to guarantee the best customer solution * Handle customer complaints and agree on appropriate timelines with customers (This role has a strong cross-functional and internal coordination component with after-sales, workshop, and support departments) **Who Will You Work With?** You will play a pivotal role connecting various dealership departments: After-sales, Workshop, Parts, Service Advisors, Management, and Support departments—acting as a central figure in operational decision-making. **What We Offer** * Opportunity to join a leading automotive group * A key position with direct impact on business results * A dynamic, professional, and constantly evolving work environment * Professional development within the after-sales area * Continuous training on brand standards and processes **Requirements** * Prior experience in after-sales, warranties, workshop administration, or similar functions (automotive experience highly valued) * Analytical capability and proficiency in handling KPIs * Strong command of office tools (especially Excel) * Communication, organizational, and time management skills * Ability to work independently and collaboratively in teams * Customer- and results-oriented mindset