Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward\-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40\+ offices and 29\+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross\-border finance, while advancing your own career in a dynamic, high\-growth industry. **Application Support Analyst** **Ebury Leon Office \- Hybrid: 4 days in the office, 1 day working from home per week** We are looking for a highly motivated and curious Application Support Analyst to join our growing team. This is a vital role responsible for ensuring the smooth operation and availability of the applications our employees rely on every day. If you have a passion for technology, an interest in business processes, and a genuine eagerness to learn, this is the perfect opportunity for you to make a significant impact across the entire organization. **What you'll do** 1\. Core Application Support * Provide timely and effective technical support for a diverse portfolio of third\-party employee applications, including the Atlassian Suite (Jira, JSM, Statuspage, Compass, Assets), Slack, Notion, and others. * Manage user accounts, permissions, and licensing within supported platforms. * Triage, troubleshoot, and resolve application\-related incidents and service requests, escalating to vendors or internal development teams when necessary. 2\. Operations \& System Support * Collaborate closely with the Operations team to support mission\-critical business systems, including our Core System, Salesforce, and Fenx. * Assist with the monitoring, maintenance, and performance tuning of these systems to ensure stability and reliability. * Support the integration and maintenance of smaller, specialized departmental applications. 3\. Process Improvement \& Documentation * Create and maintain comprehensive documentation for applications, support processes, and common troubleshooting steps. * Identify opportunities to streamline support processes, automate routine tasks, and improve overall system usage. * Conduct training sessions or create guides for employees on how to best utilize supported applications. **What you'll need** * Ownership and Proactivity: You are someone who is proactive in identifying gaps, anticipating potential issues, and proposing solutions before they become major problems. You don't just wait for tickets; you look for ways to improve our systems and processes. * Organized and Prioritized: You possess strong organizational skills and a keen sense of prioritization to effectively manage multiple tasks, work efficiently with deadlines, and ensure critical incidents are addressed first. * Empathetic and Supportive: You are empathic and supportive when interacting with end\-users. You understand that you are supporting colleagues and strive to make their technology experience smooth and positive. * Communication: You are fluent in English, both written and spoken, ensuring clear and effective communication with global stakeholders and technical teams. * Team\-Oriented Vibe: You are highly team\-related and enjoy collaborating. Our team is multidisciplinary, supportive, and always willing to help, and we expect you to match this collaborative and positive vibe. * Growth Mindset: You possess a strong desire to learn new technologies, master complex systems, and continuously expand your technical and business knowledge. **Why Ebury?** * **Competitive Starting Salary** with an **annual discretionary bonus**that truly rewards your performance from day one. * **Dedicated Mentorship:** Learn directly from experienced managers who are invested in your success. * **Cutting\-Edge Technology:** Leverage state\-of\-the\-art tailor made tools and systems that enable you to perform at your best. * **Clear, Accelerated Career Progression:** Defined pathways to leadership and specialist roles within Ebury. * **Dynamic \& Supportive Culture:** Work in a collaborative environment where teamwork and personal growth are prioritized. * **Generous Benefits Package:** Access competitive benefits tailored to your location, which typically include health care and social benefits. * **Central****Office: A fantastic location with excellent transport links.** **Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!** \#LI\-JG1 \#LI\-HYBRID **About Us** **Ebury is a FinTech success story, positioned among the fastest\-growing international companies in its sector.** Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family. Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest\-Growing Companies. None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast\-paced FinTech sector. At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our **Women's Network**, **LGBTQIA\+ Network**, and **Veterans Network**. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams. *We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.* *Please submit your application on the careers website directly, uploading your CV / resume in English.*