Location: Spain, Malaga **About TravelRefund** TravelRefund helps passengers across Europe claim compensation for delayed, cancelled, or overbooked flights under EU Regulation 261/2004\. We handle the entire process on a *no cure, no pay* basis. From airline contact to legal proceedings when necessary. **In short: passengers travel, airlines mess up, we clean up.** We work internationally with legal partners across Europe and handle a high volume of cases every year. That means structure, responsibility, and real impact. **Your Role** As a Customer Support Specialist, you will be the main point of contact for passengers throughout their case journey. Your job is to make complex legal processes feel simple, transparent, and trustworthy. You will: * Communicate with passengers, lawyers and the airlines * Via e\-mail, phone and chat * Provide clear updates for passengers on case status and next steps * Collect and review documentation related to flight disruptions, and evaluate the passengers cases * Ensure a high level of service, professionalism, and empathy * Work with multiple cases simultaneously without losing overview **What We’re Looking For** You don’t need to be a lawyer. You only need to be sharp, structured, and good with people. We expect that you: * Are fluent in English, both written and spoken * Are confident in written customer communication * Have experience in customer service, administration, or case handling * Can work independently and take ownership of tasks * Thrive in a structured environment with clear processes * An experiences user of Microsoft Office, Outlook etc. **Nice to have (but not required):** * Additional languages (Spanish, German, French, Italian, etc.) * Experience with legal cases, claims handling, or travel\-related services **What We Offer** * A stable, international company with real responsibility * Thorough onboarding and continuous support * Clear processes * A professional team that values quality, accountability, and mutual respect **How to Apply** Send your CV and a short motivation to Dekan Salar **ds@travelrefund.com** Please apply in English. Job Types: Full\-time, Permanent Pay: 1,600\.00€ \- 1,900\.00€ per month Work Location: In person