N1 Support Technician

Description

Job Summary: We are seeking a User Desktop IT Technician with experience to join our client's IT team, providing system support and management. Key Highlights: 1. Onsite workstation support and ticket management. 2. Active Directory user management and audiovisual room maintenance. 3. Equipment inventory control and WiFi network configuration support. - **Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology.** Specializing in six key areas, we address our clients’ strategic challenges: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity, and Sustainability achieved through Digitalization. Technology is in our DNA, and we believe in it as a lever capable of driving change for improvement—maintaining a balance that allows us to deliver top-tier technological tools to our clients while preserving the proximity and professionalism of a team acting as a trusted guide throughout the journey. Our **25 years of experience** position us as an innovative, established, and mature consultancy, enabling the development of our **10,000 professionals**, continuously certifying our consultants in the latest technologies and counting on experts in: Cloud, BI, Data Analytics, Business Process Excellence, Customer Relationship Management, Cybersecurity, Digital Marketing, Machine Learning, Software Engineering and Development. Devoteam has been awarded Partner of the Year 2021 by the five leading cloud providers: **AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow.** \#CreativeTechnologyForBetterChange * **Description:** The selected candidate will join the client’s IT structure and the existing 3-person Devoteam team at the client site. Their main mission will be to perform user desktop IT support tasks. * **Main Responsibilities and Functions:** * User Support: + Onsite workstation support: Applications, devices (PCs, tablets), communications, cabling. + Ticket Management (Requests, Incidents) + **Ticketing:** First-call handling, registration, classification, tracking, resolution, and escalation to higher levels for all user incidents and requests. - The ticketing tool is ServiceNow. + Remote support tools for end users. + Level 1 support for M365. * Active Directory User Management: * Unlocking Users / Password Resets * Identity Provisioning (onboarding, offboarding, modifications) * Permission Assignment. * Audiovisual Room Management and Maintenance + Device configuration and adjustment. + Connection and cabling inspection. * Photocopiers / Printers: * Configuring photocopiers for users. * Printing issues. * Micro-IT Tasks: + Control of IT equipment inventory (PCs, mobile terminals, tablets, monitors, etc.). + Maintenance and updates of the device fleet: terminals, application updates, corporate image, licenses, etc. * WiFi: Supporting users in managing and configuring WiFi access. **Minimum Requirements:** * **MINIMUM EXPERIENCE**: **Over 2 years** in a similar role. Experience in global enterprises with international presence is highly desirable. * **Languages:** English, minimum level B2\. If no certification is available, the candidate must commit to obtaining one during the 6-month probation period. Devoteam will cover the certification exam fee. * **Minimum Education:** Higher Vocational Training Degree in IT, Telecommunications, or equivalent. * **Technical Knowledge:** * Ticketing tools * Microsoft Office 365 * Micro-IT / Device administration and configuration (PCs, tablets, etc.) using tools such as **Intune** or similar. * Adobe Suite **\- Skills / Competencies:** o Initiative and proactivity o Strong communication skills across different levels and stakeholders (end users and IT teams), interpersonal relationship capabilities, customer orientation. o High analytical and problem-solving capacity. o Proactive, entrepreneurial, responsible, and service-committed individual. o Ability to work both autonomously and collaboratively within a team. - * **Work Model:** Hybrid. 2–3 days remote work per week. The onboarding phase will be conducted onsite at the client’s premises. * **Location:** San Sebastián de los Reyes, Madrid. * **Working Hours:** Corporate schedule of 40 hours/week: Monday to Friday: (8:00 – 9:00\) to (17:00\-18:00\), including a 1-hour lunch break.