"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself." **Location** Málaga **Employment type** Full-time Permanent **Department** Information Technology and Digital Solutions **Deadline** 2025\-11\-21 **Why we'll love you** You have education/knowledge in areas such as computer science, systems, technology, or networks. You have experience providing technical support and want to contribute your talent to ensure that all IT standards are met in the store, guaranteeing that all computer systems are operational—this is the place for you! Requirements: * Advanced level of English. * Higher Degree in Computer Systems and Networks Administration. * Valid Class B1 driver's license. * Understanding of end-user needs. Service-oriented attitude and good communication skills. * General knowledge of technological standards, trends, and innovation. * General knowledge of IT service management, processes, tools, procedures, and guidelines. * Extensive knowledge of IT policies, directives, and principles, as well as information security and how to apply them in daily tasks. * General understanding of the business impact of service requests and incidents. * Ability to work collaboratively within the role and with the store team. * Experience working in highly dynamic and changing environments. * Ability to communicate easily with users. * Ability to prioritize and effectively execute tasks in a dynamic and fast-paced environment. * Ability to share digital knowledge and experiences with all stakeholders. **What you'll do day to day** Implementation, configuration, and installation of new equipment. Providing end-user support for hardware and software within a defined region (cluster-based work). Providing remote support outside regular hours for critical business issues (e.g., server failure). Making decisions and taking necessary actions to resolve problems. Prioritizing issues according to business needs and knowing when and how to escalate a problem. Performing preventive maintenance and system monitoring to identify and prevent potential business disruptions. Managing IT equipment inventories. Preparing IT equipment budgets (from rebuilding an office to reconstructing a computer room). Ordering and acquiring software and hardware. Delivering IT training to new employees. **ABOUT THIS WORK AREA** At IKEA, we are committed to creating a better everyday life for the majority of people. All IKEA employees enjoy a comprehensive benefits package available from day one. IKEA is MUCH\+ Discover everything IKEA offers you