Job Summary: We are seeking a professional for a technology transformation program, focused on the evolution of cloud platforms and services and the management of IT systems. Key Highlights: 1. Key role in the evolution of cloud platforms and services 2. Management of IT operations processes and internal/third-party services 3. Transition of projects to production and resolution of complex incidents We are looking for a candidate to join a technology transformation program, playing a key role in the evolution of cloud platforms and services. The position focuses on the management of IT systems and virtual environments. Main responsibilities include modeling and managing IT operations processes such as availability, incidents, problems, change control, and resource inventory. Internal and third-party services will be defined and administered, ensuring their quality and continuity. Project transition to production will also be managed, along with resolution of incidents in complex environments, collaborating with external teams. A degree in Computer Engineering, Telecommunications Engineering, or Electronics Engineering is required, along with at least five years of experience in IT operations. Proficiency in IT operations service management using methodologies such as ITIL v4 is essential, as is experience in project transition. Experience with supplier management tools and resource optimization, as well as knowledge of IT infrastructures, operating systems, databases, containers, and cloud ecosystems, will be valued. Strong communication and collaboration skills, analytical and problem-solving abilities, and composure under pressure are required. Full-time temporary contract. Bachelor’s degree in Computer Engineering, Telecommunications Engineering, or Electronics Engineering. Minimum 5 years of experience in IT operations within complex environments. Experience in operations service management and in transitioning projects to production. Knowledge of ITIL V4 or similar frameworks. Experience in supplier control and resource optimization. Familiarity with IT infrastructures (data centers, networks, storage, hardware). Knowledge of operating systems, databases, services, containers, and cloud. Basic knowledge of networking and software development (SDLC). Communication, teamwork, analytical, and problem-solving skills. Ability to remain calm in critical situations and commitment to continuous learning.