**Be part of a revolutionary change...** At PMI, we've chosen to do something incredible. We are completely transforming our business and building our future with smoke-free products. With great change comes great opportunity. Therefore, wherever you join us, you'll enjoy the freedom to dream and deliver better, brighter solutions, as well as the space to advance your career with us. Our retail teams have a direct impact on our new mission: converting smokers into users of our innovative IQOS smoke-free products. They are at the forefront of our complete transformation as we launch new stores and new products. It's an exciting and engaging experience. If you want to make an impact that changes customers' lives, **there is no better place to build your career.** **Your day-to-day** * Act as an IQOS brand ambassador within the point of sale (tobacco shop), responsible for acquiring, converting, and retaining adult users. * Take a proactive approach to promote and introduce the IQOS product and its benefits, adapting to each consumer's needs. * Encourage sales and provide after-sales service that ensures an excellent customer experience and high-quality interaction. * Demonstrate appropriate attitude and behavior aligned with our premium positioning and constant pursuit of service excellence. * Design and implement strategies together with other stakeholders to achieve company goals. * Lead generation. **Who are we looking for?:** * A university degree is desirable. **High school diploma or intermediate vocational qualification is mandatory.** * Minimum 1 year of experience in sales or customer service. * Experience working at point of sale is desirable. * Excellent communication and active listening skills. * Passion for the sales world. * Minimum C1 level in Spanish, minimum B1 level in French; knowledge of Basque and English is desirable. * Proficient in Microsoft Office suite. * Curious, proactive, positive attitude, results-oriented, resourceful, and service-driven. * Right to work in the EU. **Location:** This vacancy is for the Guecho, Las Arenas, and Bilbao area. **What we offer:** * Company-provided training. * Indefinite contract. * Fixed salary \+ variable pay based on performance \+ meal vouchers. * Job stability and a good working environment. **Our success depends on the people who come to work every day with a sense of purpose and an appetite for progress. Join PMI and you can:** * Take advantage of the freedom to define your future and ours. We’ll empower you to take risks, experiment, and explore. * Be part of an inclusive and diverse culture where everyone’s contribution is respected; where you can collaborate with some of the best professionals in the world and feel you belong to a great brand. * Pursue your ambitions and develop your skills within a global business: our amazing size and scale provide endless opportunities to progress. * Be proud of fulfilling our promise to society: building a smoke-free future.