Reception Assistant (M/F)

Description

Job Summary: We are seeking a versatile and meticulous receptionist for a campsite on the Cantabrian coast, responsible for customer service, reservation management, and support across various tasks. Key Highlights: 1. Customer service and reservation management in a campsite environment 2. Versatility to solve problems and support other services 3. Opportunity to work in a dynamic and team-oriented environment **The Campsite** -------------- The Punta Marina Campsite is a small campsite with 120 plots located on the Cantabrian coast in northern Spain. **Job Description** ------------------------ * Greet customers at reception * Manage reservations * Handle telephone calls, emails, etc. * Manage check-ins/check-outs * Manage customer conflicts * Listen to and respect instructions and missions assigned by superiors * Perform administrative tasks * Use computer systems provided * Respect confidentiality and protect data handled at reception * Comply with the company's internal labor regulations * Support other services as needed (e.g., assist with cleaning, replace a tap in the supermarket) * Capable of unclogging a bungalow drain, delivering a bed linen kit to guests * Clean the workplace * Able to understand and organize a cleaning schedule **Specifics:** * Working hours: 9 a.m. – 10 p.m. * Split-shift work schedule * One shift of approximately 10 hours per week in the supermarket * Work on weekends * Two days off per week * No vacations permitted during the duration of the fixed-term contract (CDD) **Candidate Profile:** * Rigor and attention to detail: work cleanly and meticulously to ensure camper satisfaction * Organizational skills and attention to detail * Compliance with rules: follow internal regulations, carry out instructions from superiors, and be punctual * Teamwork: willingness to fully commit, as work quality also depends on contributions from others * Autonomy: ability to manage time and resolve arising issues * Versatility: address minor issues in bungalows (e.g., gas, unclogging drains, etc.) and reinforce cleaning services when necessary * Languages: Spanish and English (additional languages appreciated: German, French) * Customer interaction: ability to serve, listen, and handle delicate situations