Reception Manager

Description

Job Summary: We are seeking a Reception Manager with a passion for customer service and leadership skills to supervise and coordinate the department, ensuring exceptional service. Key Highlights: 1. Development in a dynamic environment and continuous professional growth. 2. Leading and coordinating the reception department with excellence. 3. Commitment, hospitality, and the ability to surprise. Job Description JOIN MAGIC HOTEL GROUP Bring joy, inspire, surprise… work magic. At Magic Hotel Group, we believe every person who joins our team becomes part of a story that goes beyond hospitality. We are a family-owned company that has grown without losing its essence: creating authentic and memorable experiences. Our magic stems from genuine commitment and hospitality, with over 4,480 rooms and a team of 5,000 professionals who share an environment built on trust, respect, and enthusiasm. We hold the Bioscore certification, reflecting our commitment to sustainability and responsible tourism. WE ARE LOOKING FOR: At Magic World, we need to hire a Reception Manager for our hotels in Oropesa del Mar (Castellón). You will have the opportunity to develop yourself in a dynamic environment and become part of a continuously growing company. * Contract type: Fixed-Term Intermittent Contract. * Working hours: Full-time. We offer: * Digital access to employment documentation. * Payflow for salary advances. * VIP District with exclusive discounts. * A positive work environment and opportunities for development. Job Responsibilities * Supervising the team, leading and coordinating the management of all aspects and functions of the Reception Department. * Ensuring exceptional customer service at all times, maintaining the quality and service standards set by the company. * Reviewing the proper execution of administrative tasks: check-in and check-out processes, cash reconciliation, billing and collections, and sales of services and experiences. * Attending to customers from their arrival until the end of their stay, addressing any needs that may arise. * Managing complaints, incidents, and specific customer requests. * Accessing Hestia and verifying daily data collection accuracy. Preparing reports and statistics. Requirements Motivated with passion for customer service and leadership skills. * Education: Minimum high school diploma / vocational training / degree related to the position. * Minimum 2 years’ experience as a Reception Manager (in high-volume hotels). * Advanced English proficiency; knowledge of additional languages is valued. * Flexible availability. Our Core Values: * Commitment that builds trust and authentic connections. * Approachable and human-centered hospitality. * Innovation that surprises and inspires. * Diversity that enriches and drives our growth. Details * Location: Oropesa del Mar, Valencian Community, Spain * Contract type: Fixed-Term Intermittent Contract * Working hours: Full-time * Vacancies: 3 * Employment modality: On-site