Tax Support Agent - M/H/NB

Description

Job Summary: We are seeking a Tax Support Agent to deliver exceptional support service to customers in the tax domain, ensuring the efficiency and reliability of our software. Key Highlights: 1. Direct customer and tax advisor support to resolve inquiries. 2. Collection of incidents to continuously improve tax software. 3. Accounting, invoicing, and collections management support. Cegid is the European leader in **cloud-based business management solutions**, serving the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly evolving world, Cegid and its **5\.000 employees** empower over 750\.000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do things the way we do—for our customers. As such, we affirm that every day we work to shape the future of our customers, our own future, and the future of our customers’ industries—a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. The office is located in **Santander.** **What will be your key objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support service to our customers in the tax domain. This role is vital to ensure that our users can efficiently navigate and utilize our suite of tax software, and to maintain the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Support:** Provide direct assistance to customers with inquiries or issues related to our suite of tax software. * **Advisor Support:** Serve as the primary contact point to resolve questions from tax advisors and ensure the effectiveness of their services. * **Incident Collection:** Gather information on errors to continuously improve our software from a technical perspective. * **Accounting Support:** Assist in accurately recording accounting entries in compliance with current regulations. * **Invoicing and Collections Management:** Support invoicing and collections processes, ensuring efficient payment flows. * Vocational training in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax advisory or consulting firms is highly valued. * Excellent communication skills are essential, as you will be in constant contact with users. * Proficiency in Excel is mandatory. Beyond professional skills, we seek talented individuals eager to demonstrate and explore their potential by opening new opportunities with us. Your curiosity, teamwork spirit, and commitment will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a strength we value, recruiting based on **skills** and **potential** to learn and grow with us. We offer a professional environment where each person can fully develop and express their uniqueness in a free and safe setting. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Our Benefits \> Job stability \> Attractive **salary plan** \> Smart Work modality: **Flexibility** in working hours and remote work options \> Support for balancing personal and professional life \> Growth opportunity within a multinational company offering an excellent **work environment** \> Tailored career path and **training** aligned with your profile and professional development \> Summer intensive work schedule \> Diverse workplace: We champion diversity, **equality, and inclusion** \> **Referral** Program \> **Internal mobility** \> Other social benefits