Job Summary: We are seeking a Tax Support Agent with experience in the tax field to deliver exceptional service and ensure the efficiency of our suite of tax software. Key Responsibilities: 1. Customer service and support for tax advisors. 2. Collaborate in the continuous improvement of tax software. 3. Support accounting, invoicing, and collections management. Cegid is the European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and corporate sectors. In today’s rapidly changing world, Cegid and its **5,000 employees** make it possible to help our 750,000 customers unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do them for our customers. Thanks to this, we can affirm that every day we work to shape their future, ours, and that of our customers’ industries—a future we have been defining for years alongside our employees, inventing solutions that transform how people work, for sustainable performance. The office is located in **Santander.** **What will be your key objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support service to our customers in the Tax domain. This role is vital to ensuring that our users can navigate and efficiently use our suite of tax software, and to maintaining the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Support:** Provide direct assistance to customers with inquiries or issues related to our suite of tax software. * **Advisor Support:** Serve as the point of contact to resolve questions from tax advisors and ensure the effectiveness of their services. * **Incident Collection:** Gather information on bugs to continuously improve our software from a technical perspective. * **Accounting Support:** Assist in performing accurate accounting entries in compliance with current regulations. * **Invoicing and Collections Management:** Support invoicing and collections processes, ensuring an efficient payment flow. * Vocational training in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax or consulting advisory firms is highly valued. * Excellent communication skills are essential, as you will be in constant contact with users. * Proficiency in Excel is mandatory. Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a strength we value, recruiting based on **skills** and **potential** to learn and grow with us. We offer a professional environment where each person can fully develop and express their individuality in a free and safe setting. Our commitment rests on **three fundamental pillars**: gender **equality**, inclusion of people with disabilities, and representation of **all diversities**. Our Benefits > Job stability > Attractive **salary plan** > Smart Work model: **Flexibility** in working hours and option to work remotely > Support for balancing personal and professional life > Opportunity for growth within a multinational company offering an excellent **work environment** > Tailored career path and **training** aligned with your profile and professional development > Summer reduced working hours > Diverse workplace: We champion diversity, **equality, and inclusion** > **Referral** Program > Internal **mobility** > Other social benefits