* UNIVERSITY OF DEUSTO * Bilbao (Biscay) * * ### **Experience** Between 1 and 10 years of experience * ### **Salary** Unspecified compensation * + ### **Area \- Position** **Technology and Computer Science** - Functional Analyst - Salesforce Developer + ### **Category or Level** Technician + - ### **Vacancies** 1 - ### **Applicants** 0 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing selection process. ### **Responsibilities** Within the Information Technologies Unit structure at the University of Deusto's Bilbao campus, and in collaboration with the People Management Department, we are seeking to hire a technically skilled CRM specialist who is motivated and capable of driving the evolution, maintenance, and improvement of the University's corporate applications, while also possessing a broad perspective enabling management of solutions across other platforms and contexts. Main responsibilities: Analyze and gather functional requirements from users to design, build, and maintain solutions on Salesforce and other corporate applications. Coordinate and monitor the work of external technology partners collaborating with the University's IT team. Although the primary focus will be Salesforce, we are looking for someone able to assume functional and technical coordination of other applications and projects using various technologies depending on current needs. Administer and configure the Salesforce platform. Implement new processes, automations, and workflows. Provide internal user support and resolve technical incidents. Collaborate with sales, marketing, and customer service teams to understand needs and translate them into effective solutions. Develop customized reports and dashboards. Produce functional and technical documentation for implemented projects and solutions. ### **Requirements** Prior experience (minimum 1\-2 years) working with Salesforce (Sales Cloud, Service Cloud, etc.). Knowledge of configuring objects, flows, validation rules, automated processes, etc. Ability to analyze business requirements and translate them into technical CRM solutions. Familiarity with version control tools (Git) and continuous integration (CI/CD). Proficiency in both English and Basque. Strong teamwork skills and excellent communication abilities. Problem-solving and proactive individual with decision-making autonomy. Analytical and planning capabilities, with a focus on quality and continuous improvement. Valued qualifications: Experience with integration or development tools (API, Apex, ) Knowledge of other CRM platforms or marketing automation tools Experience in application integration Experience with agile methodologies and project management tools Official Salesforce certifications (Administrator, Advanced Admin, App Builder ) Identification with the identity and mission of the University of Deusto is also valued. At the University of Deusto, we support the inclusion of people with disabilities. Therefore, we encourage candidates to indicate this condition in their application (disability certificate of 33% or higher) ### **We Offer** Stable incorporation into an institution committed to technological innovation and professional development. Participation in strategic projects impacting the entire university community. A collaborative environment highly motivated by knowledge. Flexible working hours and measures supporting work-life balance. Competitive salary conditions according to experience and suitability, within the professional career framework for administrative staff at the University. University-level education in the relevant field.