Job Summary: We are seeking a floor supervisor to manage customer service, game hall operations, and regulatory compliance. Key Highlights: 1. Customer service role and floor supervision. 2. Initial and ongoing training for professional development. 3. Opportunities for internal growth within a safe environment. We are looking for a responsible, customer-oriented individual to manage customer service and ensure smooth operation of our game hall, guaranteeing regulatory compliance and an excellent experience for our customers. **Main Responsibilities** * In-floor customer service, resolving inquiries with professional and friendly interaction. * Access control and verification of legal requirements (age, identification, capacity). * Basic machine supervision and incident reporting. * Cash handling: collections, change management, and cash control. * Monitoring compliance with regulations and responding to incidents. * Support during opening, closing, and maintaining premises order. **Requirements** * Customer service experience (experience in gaming, hospitality, or retail is preferred). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer tool proficiency. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Customer service training. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We Offer** * Permanent contract and competitive salary. * Initial and ongoing training. * A professional environment focused on safety. * Opportunities for internal growth.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
