**Mission** Profile of an Incident and Problem Manager within the scope of IT Service Management (ITSM) and business operations. Responsible for ensuring efficient resolution of disruptions and preventing recurrences, maintaining continuity and quality of IT services. At least 5 years of experience in service management, and high level of English. **Profile** * Supervise the complete lifecycle of incidents: from identification and registration to resolution and closure. * Classify, prioritize, and assign incidents based on their impact and urgency. * Analyze trends and identify root causes of recurring or critical incidents. * Propose, coordinate, and implement preventive and permanent actions to eliminate or minimize problem occurrences. * Work together with other IT teams and providers to find optimal solutions. * Generate periodic reports on trends, resolution times, and areas for improvement. * Promote continuous improvement of procedures and technological infrastructure * Coordinate resources and teams involved in resolution. * Communicate incident status and progress to users, technicians, and stakeholders. * Document actions taken and propose improvements in management processes. WHAT CAN WE OFFER YOU? * Salary compensation aligned with your experience * Career plan: we offer an attractive professional career path based on your experience and personal potential within a continuously evolving company with solid growth * Training plan in technological competencies according to project and client requirements. * Flexible compensation: we offer customizable compensation allowing you to choose different benefits and manage how to distribute them: health insurance, meal vouchers, childcare, transportation card, etc. * Flexible working hours **Organization** Inetum is a European leader in digital services. The Inetum team, composed of 28,000 consultants and specialists, works every day to create digital impact for businesses, public sector organizations, and society. Inetum's solutions aim to contribute to customer performance and innovation, as well as to the common good. Present in 19 countries with a dense network of locations, Inetum partners with leading software vendors to address digital transformation challenges with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated revenues of 2,500 million euros in 2023. Top Employer Europe 2024 **Country** Spain **Location** Bilbao **Contract type** Permanent Apply