Hotel Receptionist

Description

Job Summary: We are seeking a receptionist for 4-5 star hotels who can deliver an exceptional welcome experience, personalized service, and flawless hospitality. Key Highlights: 1. Provide an exceptional welcome experience and personalized service. 2. Manage check-in/check-out, guest requests, and coordinate with other departments. 3. Proactively resolve issues with a focus on guest satisfaction. **Job Description** The responsibilities will align with those of a receptionist in 4\-5 star hotels, as outlined below: \- The receptionist serves as the hotel’s first impression for guests, delivering an exceptional welcome experience, personalized service, and impeccable hospitality consistent with luxury property standards. They will manage the full check\-in and check\-out process, address guest requests, and coordinate with other departments to ensure a memorable stay. **Responsibilities and Duties** \- Greet and welcome guests courteously, warmly, and professionally. \- Manage registration (check\-in) and departure (check\-out) processes in accordance with established protocols. \- Follow procedures and checklists inherent to this position. \- Answer telephone calls and emails professionally, resolving inquiries and managing reservations. \- Coordinate with concierge, housekeeping, maintenance, and other departments to fulfill guest requests. \- Operate the Property Management System (PMS) to record guest data, payments, and preferences. \- Inform guests about hotel services, promotions, and local activities. \- Proactively resolve issues with a focus on guest satisfaction. \- Adhere to brand-established image standards and protocols. \- Ensure confidentiality and security of guest information. **Requirements** \- Minimum 1\-2 years of experience in reception at 4- or 5-star hotels or luxury establishments. \- Excellent appearance, diction, and interpersonal skills. \- Advanced English proficiency (spoken and written); additional languages are a plus. \- Experience with hotel management systems (SIHOT, Opera, Protel, or similar). \- Ability to work collaboratively and under pressure. \- Attention to detail, problem-solving ability, and service orientation. Employment Type: Full-time Experience: * Front Desk: 2 years (Preferred) Language: * English (Preferred) Work Location: On-site