CSM - French Market

Description

Job Summary: We are looking for a Full-Cycle Customer Success Manager for the French market, responsible for the entire customer lifecycle—from onboarding through retention and growth. Key Highlights: 1. Experience in Customer Success, Onboarding, or Account Management (2–3 years) 2. Fluent or native French and professional Spanish 3. Flexible working hours and compensation Hello! We’re seeking our next star hire for our team as a **Customer Success Manager – Full Cycle** for the French market. We are Sesame HR, **the digital solution that helps Human Resources teams**, managers, and companies optimize personnel management processes by centralizing them on a single platform. Before we tell you what we’re looking for, we’ve prepared a video introducing ourselves and explaining who we are—see if we can convince you that we’re a great match. Hit play! This is an end\-to\-end Customer Success role, where you’ll be responsible for the full customer lifecycle—including onboarding, activation, adoption, retention, and growth. You’ll have full ownership of your client portfolio and direct impact on their success. **What We Expect From You?** Technically, it’s essential that you have: * \+2–3 years of experience in Customer Success, Onboarding, or Account Management within digital/SaaS environments * Experience using CRM tools (HubSpot, Salesforce, Pipedrive, or similar) * Experience managing a client portfolio and long-term relationships * Strong verbal and written communication skills * Fluent or native French * Professional Spanish And you’ll shine ✨ if you also have: * Prior experience in SaaS or tech companies * Knowledge of HR processes or HR Tech * Experience conducting client onboarding * Worked in international environments * Knowledge of additional languages ‍‍ **What Will You Do at Sesame?** * Lead the complete onboarding process for assigned clients * Train clients on platform configuration and usage * Ensure proper product activation and adoption * Build long-term, trust-based client relationships * Conduct ongoing follow-up to ensure satisfaction, retention, and growth * Identify risks and opportunities within your portfolio * Collaborate cross-functionally with Sales, Support, and other teams * Measure and track customer success KPIs **Why Is Working at Sesame HR So Special?** * **Flexible Working Hours :** Adjust your schedule to suit your needs. Your time is just as valuable as ours—and we want you to balance your professional and personal life. * **Flexible Compensation :** Manage part of your salary in a personalized way, and access real-time salary advances based on your needs. And to give you extra motivation to come into the office… * **Gym Right Next Door :** We have a well-equipped gym onsite so you can work out whenever it suits you best. No more excuses! * **In\-Company English Classes:** If you’ve been itching to watch your favorite series in original audio, improve your English with accessible, competitively priced classes. * **Varied Buffet ️:** Forgot your lunchbox—or just don’t feel like cooking one day? Our cafeteria service offers sandwiches and daily menus. * **Wellness Services ‍ ️:** Self\-care is super important! Right in the office, you’ll find manicure, hairdressing, and physiotherapy services—because you deserve the best. Join our team and discover a unique work experience at Sesame HR. Are you up for the challenge?