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If you share this goal and your satisfaction comes from helping customers bring their ideas and projects to life, this is the place for you.\n\n\nBeing part of our store team means working in a co-creation environment where we live our company values and purpose together with the customer.\n\n\n**Will you join us?**\n\n\nWe show you here in this video:\n\n\nThat's why we count on you as a **Customer Relationship Advisor**, because you have extensive knowledge of your trade and ensure the best customer experience before, during, and after their visit to the store and across all available communication channels, contributing your professional experience in your sector, and above all, you are passionate about what you do.\n\n**Main Responsibilities**\n\n**Processing customer payments at checkout and handling returns**\n\n* This is a versatile role that can perform all tasks associated with the mission depending on your profile and the store's needs at any given moment, always proactively facilitating customer autonomy and seeking maximum usefulness.\n* Carry out all tasks related to processing customer payments at checkout, as well as those related to returns, order balances, partial deliveries, etc.\n\n**Customer accompaniment, welcome, and listening**\n\n* At Leroy Merlin, we believe in building teams of experts who provide trust and confidence to customers, advising them in finding solutions and products that meet all their needs.\n\n **Customer knowledge, loyalty, and social marketing**\n\n* Foster high-quality relationships with customers, either in person or through social channels (Community, Social Media, or Google MyBusiness).\n\n **Payment services, financing, and after-sales services**\n\n* You will know and promote all complementary services offered in the store.\n\n \n\n\n\n**What We Offer?**\n\n**Our Purpose**\n=====================\n\n\nAt Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle that represents our commitment to you and to the planet. Everything we offer aims to inspire you to create better living environments.\n\n\nBecause we are certain of one thing: if we set our minds to it, changing the world is in our hands and yours.\n\n\nSocial Action is one of the fundamental pillars of Leroy Merlin Spain, providing added value not only to the entire company but also to the community. Through various initiatives—renovation and improvement projects, donations, solidarity products, corporate volunteering, and our \"Dignified Homes\" Grant Program—we contribute to building a better world and society.\n\n**Take Advantage! Be Leroy Merlin**\n======================================\n\n\nAs an employee of Leroy Merlin Spain, you have access to over 70 benefits and/or advantages classified into 6 categories, designed to provide you with the best experience as part of this great team.\n\n\nYou will additionally benefit from Leroy Merlin’s Flexible Compensation Policy and Benefits, such as the opportunity to become a company shareholder, Health Insurance, childcare assistance, restaurant vouchers, and various discounts with major commercial partners, among others.\n\n\nYou will receive a fixed compensation in addition to participation in results and profits.\n\n**Develop Yourself!**\n==================\n\n\nTrain and grow within a multinational company! 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The objective is to transform information into actionable knowledge that enables different teams within the Customer area to make informed decisions aligned with the strategy and within established timelines.\n\n\nThe main responsibilities are:\n\n\nProject development responsibilities:\n\n* Support customer and business analysis projects, generating insights from various data sources: CRM, databases, internal surveys, external studies, Tableau, Board, etc.\n* Analyze customer segmentation and create profiles from different perspectives (internal database data, surveys, external source reports).\n* Correlate satisfaction metrics (NPS, GSAT, etc.) with performance metrics (revenue, attendance, conversion ratios...).\n* Conduct multivariate analysis and leverage business KPIs to support decision-making.\n* Participate in data integration and cross-referencing projects for commercial campaigns and performance analysis.\n* Contribute to the creation and maintenance of customer and business dashboards and strategic reports.\n\n\nOperational responsibilities:\n\n* Generate and update periodic reports for Customer departments, ensuring access to relevant information.\n* Monitor data quality and consistency in reports and dashboards.\n* Maintain traceability of analyses and document processes and methodologies.\n* Collaborate with the Data Department in validating and cleaning databases.\n* Design templates and processes to automate recurring reporting and analysis.\n* Assist in the preparation and analysis of commercial campaigns, including matching databases with survey links and call lists.\n* Perform operational segmentation for analysis and campaigns, considering customer value, behavior, and recurrence criteria.\n\n\nRequirements\n\nEducation:\n\nRequired:\n\n* Bachelor’s or Master’s degree in Economics, Statistics, Mathematics, Marketing, Sociology, or similar fields.\n* Advanced computer skills and experience handling databases.\n* Knowledge of applied statistics and multivariate analysis.\n* Programming skills (SQL, Python, R, or similar) for data extraction and analysis.\n\nDesirable:\n\n* Language skills (English and French).\n* Experience with data visualization tools (Tableau, Power BI, etc.).\n* Knowledge of CRM and customer database management.\n\nExperience:\n\nRequired:\n\n* Minimum of two years of experience in data analysis, statistical analysis, or business information exploitation roles.\n\nWe Offer\n\nPermanent full-time contract\n\nIf you love excitement, are enthusiastic, dynamic, and passionate about customers, join our team. 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Minimum of 1 year of experience in a labor department, preferably in the hotel or tourism sector.\n* **Technical Knowledge:** Up-to-date knowledge of labor legislation, collective agreements, Social Security registrations and deregistrations, payrolls, contracts, and settlement documents.\n* **Proficiency in Tools:** Skilled in Excel, labor ERPs (such as A3, Meta4, NominaPlus, or similar), and platforms like SILTRA and Contrat@.\n* **Attention to Detail:** Meticulous, organized person with analytical ability.\n* **Communication Skills:** Strong document management skills and fluent communication with employees and public administration.\n* **Teamwork:** Proactive, discreet, committed, and able to coordinate effectively with other departments.\n\n \n\n**What You Will Do in This Role?** \n\n \n\n* **Labor Administrative Management:** Prepare employment contracts, extensions, terminations, registrations, settlements, and other labor-related documentation.\n* **Interaction with Official Agencies:** Process and follow up on documentation submitted to Social Security, SEPE, Mutuals, and other entities.\n* **HR Department Support:** Assist in attendance control, payroll issues, and personnel management.\n* **Regulatory Compliance:** Ensure compliance with current labor regulations and applicable collective agreements.\n* **Filing and Document Management:** Maintain updated employee records and databases.\n* **Employee Support:** Address employee labor inquiries and assist in onboarding or contract termination processes.\n\n \n\n**About Us:** \n\n \n\nAt Best Hotels, we firmly believe that our people are the foundation of our operational excellence. We are committed to a management model that is close, professional, and continuously evolving. 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Beyond that, we strive to create an atmosphere that is unique and memorable for the guest. Our Event Support Experts take initiative and provide a wide range of services that ensure our events run perfectly. Whether it's assembling and disassembling materials, transporting supplies, stocking bars and action stations, among other tasks, the Event Support Expert plays a key role in making our events flawless. \n\n\nRegardless of your specific role, there are several fundamental factors for success: creating a safe work environment, following company guidelines and procedures, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional. Event Support Experts are constantly on the move (standing, sitting, walking for extended periods) and involved in various physical tasks (moving, lifting, carrying, pushing, and placing objects under 50 pounds \\[22.5 kg] unassisted and over 75 pounds \\[35 kg] with assistance). It is essential that these tasks (and other reasonable duties assigned) are always performed well to ensure guest satisfaction and smooth hotel operations. \n\n\nDESIRABLE SKILLS \n\n\nEducation:High school diploma or equivalent certification from a General Educational Development (GED) program. \n\n \n\n(General Educational Development, GED). \n\n\nRelated Work Experience:Less than 1 year of related work experience. \n\n\nSupervisory Experience:No supervisory experience required. \n\n\nLicense or Certification:None \n\n\n*At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other protected characteristics under applicable legislation.*\nAt Le Méridien, we draw inspiration from the era of glamorous travel and celebrate every culture with a distinctly European spirit of enjoying the good life. Our guests are curious and creative, cosmopolitan culture enthusiasts who appreciate moments of connection and relaxation to enjoy their destination. We deliver authentic, elegant, and memorable service along with experiences that inspire guests to savor the good life. We are looking for curious and creative individuals to join our team. If you enjoy connecting with like-minded guests and want to create memorable experiences, we invite you to explore career opportunities at Le Méridien. By joining Le Méridien, you become part of a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758755552000","seoName":"event-support-expert","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-la-secuita/cate-event-management/event-support-expert-6384071077606712/","localIds":"10","cateId":null,"tid":null,"logParams":{"tid":"75f9fde0-bf98-462a-a622-49dc4b942793","sid":"9afeab25-0661-40ed-b278-95810c5aa90c"},"attrParams":{"summary":null,"highLight":["Support event setup and execution","Ensure guest satisfaction through service excellence","Work in dynamic hotel 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Management Manager, in accordance with defined commercial policies.\n \n\n \n\nProject development functions. \n\n* Collaborate in gathering information, preparing reports, and analyzing data that provide strategic insights for the company and support decision-making.\n\n \n\nOperational functions. \n\n* Updating regular reports and databases for subsequent upload into the company's analysis systems.\n* Analyzing prepared reports and available information systems to ensure maximum hotel profitability.\n* Daily management and application of hotel occupancy, pricing, and sales channels.\n* Identifying risks and opportunities, and proposing actions to address or capture these opportunities through volume or pricing campaigns: defining conditions, communicating to relevant departments, and preparing results reports.\n* Preparing annual rate documentation and application conditions.\n* Implementing and communicating calendar changes.\n* Control of discrepancies.\n* Competitive analysis.\n* Room controller: inventory optimization through reassignment of reservations to other hotels or room types based on available operational rules such as roulette, school groups, new openings or potential closures, diversions, etc.\n* Related to Holiday and School Group activities:\n\n\no Review volume or pricing opportunities, adjusting the defined pricing strategy. \n\no Perform displacement and quotation exercises for large or special groups. \n\n* Related to the Business \\& Events area:\n\n\no Quote rooms for B\\&E requests, as well as any subsequent modifications. \n\no Optimize hotel inventory considering the potential of each event relative to the overall resort demand. \n\no Monitor availability based on event blockings. \n\no Perform displacement exercises. \n\no Identify revenue opportunities (low-demand dates, availability gaps) and implement initiatives to enhance them.\n \n\no Assess the potential revenue of each event against its impact on other areas to determine appropriate pricing strategies. \n\n* Support and collaborate on other department tasks related to revenue management for park admissions and products.\n\n \n\nOther associated responsibilities: \n\n \n\n* Ensure compliance with Health and Safety regulations and propose improvements in this area.\n* Ensure compliance with applicable legal regulations.\n* Monitor and promote improved environmental performance of the company by encouraging good environmental practices.\n* Monitor and promote initiatives that improve employee well-being and enhance our customers' experience.\n* Communicate the company's values and purpose.\n\n \n\nRequirements\n\n\nEducation: \n\nRequired: \n\n* Degree in Economics or Business Administration and Finance\n* Knowledge of Opera, Galaxy, channel managers...\n* Proficiency in Excel and other Office software\n* Languages: English\n\n \n\nExperience: \n\nRequired:\n \n\n* Minimum of 1 year of prior experience as a Revenue Technician or in an economic sector.\n\n 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