Technical Support (León)

Description

Position Summary: Technical support professional responsible for incident resolution, system administration, and equipment and software configuration. Key Highlights: 1. User request resolution and basic Active Directory administration. 2. On-site incident diagnosis and resolution, and workstation support. 3. Equipment, software, and network electronics configuration. **Responsibilities and Tasks:** * Resolving user requests for each platform. * Basic Active Directory administration (user account creation/deletion, policy management, network drive mappings, access management, troubleshooting incidents, etc.). * On-site incident diagnosis and resolution. * Workstation support: replacement of faulty/obsolete hardware, cable termination, etc. * Equipment setup / PC image cloning via corporate tools. * VOIP terminal and softphone configuration. * Configuration of campaign software tools, whether corporate or specific to services or clients. * Network electronics port configuration. * Knowledge of switches and firewalls. * Escalation of incidents and requests that cannot be resolved at this support level, based on permissions or functions inherent to specialist tiers. * Escalation of incidents or requests to external vendors regarding end-customer proprietary tools within Grupo Konecta's service offerings (authorized technicians). * Tracking the lifecycle of tickets. * Scheduled changes on platforms (service migrations, campaign relocations, mass software modifications, etc). Employment Type: Full-time Salary: €17,500.00–€18,000.00 per year Work Location: On-site employment