SAT Project and Customer Manager

Description

Job Summary: We are seeking a SAT Project and Customer Manager for the after-sales area, responsible for managing incidents and coordinating services for customer vehicles in the transport refrigeration sector. Key Responsibilities: 1. Comprehensive management of after-sales incidents and projects 2. Coordination and training of workshops and end customers 3. Collaboration in commissioning and functional validation Through our engineering P&D team (ATS Global), we are managing the selection process for a SAT Project and Customer Manager for the after-sales department of a leading company in the transport refrigeration sector, located in Seville. The selected candidate will provide support to customer vehicles and must therefore possess technical experience to analyze incidents and manage them with workshops or technicians. The following responsibilities will be required: * Resolution of project-related incidents at vehicle manufacturer and end-customer sites (physical components, retrofit, isolated failures not requiring design changes, support in resolving design-related issues, etc.) * Collaboration in commissioning / type testing at customer site / functional validation process at end-customer site * Coordination of service entry with end customer * Management of consignment stock and warranties; coordination of consignment settlements + release of guarantees upon warranty expiry * Identification / management / training of workshops at end-customer and vehicle manufacturer sites * End-customer training * Collaboration with other departments; integration support within project-level workflows OFFER: * Permanent position. Direct employment on the client’s payroll * Salary commensurate with experience * Onboarding plan and initial training program * Work modality: On-site work, although a remote work initiative is underway (1 day per week—either Monday or Friday—depending on team organization, plus 1 additional day per month from Tuesday to Thursday) * Flexible working hours and intensive Friday schedule. Travel schedules will be adapted to customer needs and availability, potentially aligning with standard hours or differing—intensive morning, afternoon, or evening shifts may apply. * Social benefits: Private medical insurance * Qualification: Higher Technical Diploma in Thermal and Fluid Installations Maintenance, Electricity, Automation, Electromechanics, or equivalent * Must demonstrate strong communication skills with customers and suppliers to resolve incidents * Valid EU driving license (Category B) is mandatory * Languages: B2 level English preferred. B1 level accepted with commitment to obtain B2 certification * Willingness to travel nationally and internationally (travel accounts for approximately 30% of annual working time) * Commercial experience desirable (interaction with customers and associated workshops required) * Fluent communication skills, interpersonal ability, leadership qualities. A commercially oriented, organized, solution-driven individual capable of making decisions * Advanced Office software proficiency (Word, Excel, etc.) * Warranty management * Definition of maintenance contracts and training delivery at manufacturers’ and end-customers’ sites * Agile project management, lean management, and Kanban methodology knowledge/experience desirable * Basic invoicing knowledge