**JOIN OUR TEAM!** BetWarrior is a next\-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America. With a dynamic and diverse team, deep market insights, and cutting\-edge technology, we're creating an experience that is personalized, responsible, and always player\-first. **Great people, bold ideas, and a sharp focus on user experience set us apart** We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We’re now entering a phase of accelerated growth and are looking to professionalize our delivery function. That’s where you come in. We're looking for an **RPF Manager** to lead the Risk, Payments, and Fraud (RPF) area, ensuring operational continuity, transactional integrity, fraud prevention, regulatory compliance, and efficiency in deposit and withdrawal processes. They will act as a strategic liaison between operations, PSPs, Finance, Compliance, Product, IT, and key business areas, with a focus on data, control, and continuous improvement. **In this role, you´ll:** * Spearheaded comprehensive risk, fraud, and payments operations across multiple LATAM countries, defining and driving data\-driven KPIs and operational objectives. * Drove operational excellence by overseeing performance, quality, and workload prioritization, ensuring seamless communication and alignment with critical internal teams (VIP, CS, CRM, Finance, AML, Legal, Product, IT). * Managed critical incidents and provided executive oversight on escalations, ensuring the integrity and consistency of all transactions and operational batches. * Supervised and optimized all payment operations (deposits, withdrawals, reconciliations), monitoring PSP performance, evaluating new integrations, and ensuring regulatory compliance across jurisdictions. * Defined and enforced robust fraud and risk mitigation strategies, leading complex investigations (bonus abuse, impersonation) and leveraging data analysis to continuously adjust rules and processes, significantly reducing operational losses. * Championed efficiency and control by designing and optimizing operational flows, leading improvement and automation projects, and ensuring all processes and documentation (Confluence, Jira) remained up\-to\-date. * Provided strategic leadership by preparing detailed reports for Management, supervising PowerBI dashboards, and proposing data\-driven operational improvements based on trend and quantitative analysis. * Ensured rigorous compliance and governance, participating in internal/external audits and validating documentation for external entities. **We’re looking for someone who brings:** * 5\+ years driving results in high\-stakes environments like payments, fraud prevention, or operational risk. * Proven track record of leading and scaling high\-volume, high\-performance operations and teams. * Deep, practical knowledge of the intricate LATAM payment ecosystem and cutting\-edge anti\-fraud technologies. * Proficiency in Power BI for advanced data analysis, dashboard creation, and key performance indicator (KPI) tracking. Expert\-level Excel skills for complex, ad\-hoc analysis. * Direct experience with PSP integrations and optimizing performance to maximize business value. * Design and implementation of robust fraud and operational risk control models that safeguard the business. * Hands\-on experience with PIQ, Zendesk, Confluence, and Jira to streamline complex operations. * Native/Advanced fluency in Spanish and Advanced English is required; Portuguese is a significant advantage. * Exceptional leadership qualities combined with a strong strategic and operational vision. * A data\-driven approach to complex problem\-solving and strategic decision\-making. * Ability to make critical, high\-impact decisions quickly and effectively under pressure. * Expert in incident resolution, timely escalation, and maintaining operational continuity. * Outstanding executive communication skills with a relentless focus on delivering measurable results. **We expect every team member to live our values:** **Accountability \& Ownership –** Take charge, own your craft **Reliability –** Deliver with quality and consistency **Teamwork –** Collaborate, challenge, and grow together **Winner Spirit –** Compete with purpose and grit **Wellbeing –** Build a career that energizes you **Curiosity \& Innovation –** **Keep questioning. Keep improving**