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Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. \n\n\n\n\n \n\nEvery day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.\n \n\nYour role will be to ensure that the “Gold Standards” of The Ritz\\-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz\\-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. 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Apply now!\n\n\n**YOUR ROLE**\n-------------\n\n\n* Act as the **first point of contact** for German customers, providing support for all inquiries before, during, and after the booking.\n* **Support** customers via phone and e\\-mail communication.\n* **Engage** customers with expert knowledge of products and services.\n* Increase customer **satisfaction** and **loyalty** through friendly and professional service.\n* **Collaborate** as a team player and handle administrative tasks within the team.\n\n**YOUR SKILLS**\n---------------\n\n\n* Full **proficiency** in German and fluent English skills.\n* Strong **passion for service** and enjoyment in assisting customers.\n* Minimum of 1 year **experience** in a similar role.\n* Previous **experience** working with MS Office.\n* Willingness to work **remotely** from home, available Monday to Sunday.\n\n**WHAT WE OFFER**\n-----------------\n\n\n* **Work Life Balance** This remote position allows to work 100% from home .\n* **Employee Benefits** Enjoy diverse discounts on SIXT rent, share, ride and SIXT\\+, as well as exclusive deals for travel, technology and much more.\n* **Team Building Activities and International Events** Participate in exciting team building activities. and global corporate events.\n* **Professional Growth** Learn from and with a highly motivated and professional team.\n\n\n**About us:**\n-------------\n\n\nWe are a globally leading mobility service provider with a revenue of €4\\.00 billion and around 9,000 employees worldwide. 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We look forward to receiving your application!\n\n**YOUR ROLE**\n\n* You will respond to all incoming customer enquiries before, during and after booking by email and telephone\n* You will handle complaints\n* You will collect feedback from our customers, thereby supporting the success of SIXT and contributing your suggestions for improvement\n* You are willing to work shifts, nights, and weekends\n\n**YOUR SKILLS**\n\n* You speak fluent German and very good English (level B2 or higher)\n* You have already gained some experience in dealing with customers and excellent service is a matter of course for you\n* You enjoy interacting with partners and customers and have very good communication skills and empathy\n* You can react very quickly to new situations and have good problem analysis and problem\\-solving skills\n* You are confident in using a PC and common software (Microsoft Office)\n\n**WHAT WE OFFER**\n\n* **Work\\-Life Balance.** This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life\n* **Employee Benefits.** Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT\\+, as well as exclusive deals on travel, tech, and lifestyle products\n* **Team Building Activities and International Events.** Be part of engaging team\\-building activities and participate in exciting global corporate events that connect colleagues from all over the world\n* **Professional Growth.** Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment\n\n\nApply now and become part of an international, forward\\-thinking team that’s redefining premium mobility every day. 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