Technical Service Manager

Description

Job Summary: We are seeking a Technical Service Professional for LaFuga Cycling, responsible for bicycle maintenance, repair, and component sales, providing expert advice and excellence in customer service. Key Highlights: 1. Offers professional bicycle maintenance and repair services. 2. Requires excellent communication and customer service skills. 3. Seeks talent capable of diagnosing and repairing bicycle faults. **Technical Service Professional at LaFuga Cycling.** **Purpose of the Role.** · To provide professional bicycle maintenance and repair services, as well as component sales. This role involves inspecting, diagnosing, repairing, and adjusting bicycles and components, while also offering advice and assistance to customers. · Possess solid technical knowledge to identify and resolve any mechanical issues, and use appropriate tools and techniques to perform the work. · Be able to communicate efficiently and effectively with customers, providing useful advice and explanations regarding mechanical issues, and offering guidance on component sales. · Stay up to date with the latest industry developments. **Responsibilities.** * Inspect, repair, and maintain bicycles and related equipment. * Adjust, repair, and replace components such as brakes, drivetrains, bearings, and tires. * Install and repair accessories such as forks, wheels, lighting, etc. * Perform adjustments to ensure optimal performance. * Proactively advise customers on bicycle maintenance and repairs. * Maintain accurate customer records and manage them as a CRM system. * Order and manage spare parts inventory. **Requirements.** * Solid and up-to-date knowledge of bicycle components. * Ability to diagnose and repair faults. * Excellent communication and customer service skills. * Proficiency in using a variety of tools and equipment. * Absolute commitment to service excellence and goal achievement. **Skills.** * Mechanical aptitude. * Teamwork. * Attention to detail and objectives. * Diagnostic ability. * Ability to work under pressure. * Strong communication skills. **Compensation.** · €18,500 – €27,600 (Gross Salary + Variable). Salary: €18,500.00 – €27,500.00 per year Benefits: * Professional development support * Company events * Training for professional certifications * Free parking * Training program * Provided uniform Work Location: On-site employment