**The company** SECODI POWER SYSTEMS is part of a business group (FÉTIS GROUP) present in more than 30 countries across Europe, Africa and Asia, with 660 employees. Since 1978, it has been the official representative of the Perkins brand in its home country, France, as well as in countries such as Finland, Turkey and several African nations. Since 2016, we have also been authorized distributors in Spain for the distribution of engines, sale of spare parts, and comprehensive product coverage through services: maintenance, repairs, warranties, project developments… Thanks to the support received from other companies within the group, we are able to provide service and advice to our customers covering the complete machine: hydraulics, electronics, transmissions, … Our headquarters located in Alcalá de Henares (Madrid) serve as the central hub of our business, providing support to existing branches in Murcia and Barcelona. **Main Responsibilities** The main responsibilities of the Workshop Manager / Supervisor are: * On one hand, attending and resolving technical inquiries received by the after-sales department from OEMs, Dealers, SPS technicians or end customers, * Incident management, from opening to closure. * Managing and planning technical staff according to priorities and needs. * Supplier management. * Workshop organization. * Monitoring work progress and deadlines. * Tracking KPIs and Perkins standards. * Actively promoting the sale of services and products. The Workshop Manager / Supervisor performs their duties via email or phone, recording all incoming requests and ensuring customer and technical support meet Perkins' standards. **Ideal Candidate Profile** * Solid technical knowledge and experience in diesel engines, preferably with technical training or demonstrable experience * Experience in after-sales service and/or warranty management. * Good command of English is required (B2) * Organized, diplomatic, customer-oriented and rigorous * Strong interpersonal skills and ability to interact with customers. * Problem-solving mindset. * Team leadership skills. Flexibility is one of the essential requirements within a small team facing such an exciting challenge.