General Services Manager

Description

Position Summary: Responsible for leading and coordinating Telpark's corporate general services in Spain and Portugal, ensuring proper office operations and operational excellence. Key Highlights: 1. Leads and coordinates Telpark's corporate general services in Spain and Portugal. 2. Ensures office operations run smoothly and manages suppliers efficiently. 3. Drives improvements in employee experience and corporate workspaces. What drives and inspires us at Telpark is talent. **Position Mission** ===================== You will be responsible for leading and coordinating Telpark's corporate general services in Spain and Portugal, ensuring the proper operation of corporate offices, efficient management of suppliers and cross-functional services, as well as operational excellence across all processes under your responsibility. The role requires a cross-functional perspective and a strong focus on coordination, organization, and continuous improvement, acting as the internal reference point for corporate services. **Key Responsibilities** ================================= **Corporate Office and Facilities Management** ------------------------------------------------- * Supervise daily operations and functionality of corporate offices in: + Madrid (HQ) + Vigo + Lisbon * Ensure maintenance, operational readiness, and suitability of workspaces. * Coordinate maintenance, cleaning, security, supplies, and general service providers. * Manage office-related incidents and operational needs. * Coordinate construction projects, renovations, and workspace adaptations. * Drive improvements in employee experience and corporate workspaces. **Corporate Reception Management** ------------------------------------ * Lead and coordinate the corporate reception service for Spain and Portugal. * Supervise protocols for visitor接待, messaging, and associated administrative management. * Ensure a corporate experience aligned with the company’s image and culture. **Corporate Travel and Associated Services Management** -------------------------------------------------------- * Manage the relationship with the corporate travel agency. * Supervise travel policies, bookings, and cost optimization. * Support employees and leadership with national and international travel arrangements. * Analyze and control corporate travel-related expenses. * Coordinate catering services for meetings, events, and corporate activities. **Corporate Fleet Management** -------------------------------- * Manage the company vehicle fleet (\+300 vehicles). * Coordinate vehicle registrations, deregistrations, renewals, leasing, and maintenance. * Manage fuel cards and track associated expenses. * Supervise fleet usage policies and cost-optimization initiatives. * Manage relationships with leasing, insurance, and related service providers. * Monitor fleet efficiency and utilization metrics. **Corporate Mobile Telephony Management** ------------------------------------------ * Manage corporate mobile telephony for Spain and Portugal. * Supervise activations, deactivations, incidents, and operator relations. * Coordinate administrative and operational service management. * Specifically manage billing and financial control of mobile telephony in Portugal. * Control costs and propose service optimization measures. **Corporate Parking Management** ---------------------------------- * Coordinate and supervise corporate parking management at company offices. * Manage parking assignments, access permissions, and related incidents. * Ensure proper organization and optimal use of available spaces. **Procurement and Operational Support to People \& Culture** -------------------------------------------------------------- * Manage purchase orders and procurement for the People \& Culture department. * Coordinate suppliers and associated administrative follow-up. * Process purchase requests and track approvals. * Participate in optimizing and controlling corporate procurement processes. * Provide operational support for corporate initiatives and internal events. **Financial Management and Supplier Oversight** ----------------------------------- * Supervise budgets allocated to General Services. * Negotiate and manage supplier contracts. * Ensure compliance with SLAs and quality standards. * Identify opportunities for cost savings and operational efficiency. **Required Profile** ==================== **Education** ------------- * Bachelor’s or Licentiate degree in Business Administration and Management (ADE), Business Management, or equivalent. * Additional training in *Facilities Management* or corporate services management is desirable. **Experience** --------------- * Minimum 5 years’ experience in similar roles within General Services, *Facilities*, or *Office Management*. * Experience managing corporate offices and suppliers. * Experience in multinational or multi-site environments is desirable. * Experience managing corporate fleets and cross-functional services. * Experience coordinating office construction projects and adaptations is highly valued. **Technical Knowledge** -------------------------- * Knowledge of facilities and corporate services management. * Experience in supplier negotiation and management. * Familiarity with procurement and administrative management processes. * Experience working with SAP; experience with SAP Ariba is particularly valued. * Advanced proficiency in Microsoft Office tools. * Experience with fleet and procurement management tools is desirable. * English and/or Portuguese language skills are desirable. * Basic knowledge of information security (Policies, Regulations, and Security). **Key Competencies** ====================== * Organization and planning * Attention to detail * Cross-functional coordination ability * Service orientation * Problem-solving * Proactivity * Negotiation skills * Priority management * Interpersonal communication **What We Offer** ================= * Fixed salary: 28\-33k * Variable salary: 5% * Working hours: Monday–Thursday, start time between 8 and 10 AM, 8.5 effective working hours per day, and 30–90 minutes for lunch. On Fridays year-round, during Christmas, Easter, and summer (from the last week of June to the first week of September, inclusive), working hours are shortened to 8 AM–3 PM. * Remote work: possibility of 1 remote workday per week * Park & Go benefit: free parking according to policy at nearly all our parking facilities * Flexible compensation and payroll advances via PayFlow. * BeWell: employee club (health talks, family event at Christmas, Monday breakfasts, fruit on Tuesdays and Thursdays, and co-paid physiotherapy on Mondays). If you want to join a growing company undergoing full digital and cultural transformation, now is your moment.