ITIL Coordinator

Description

**Description:** ---------------- **Do you want to join a major company?** We are Servinform, one of the leading outsourcing groups for contact center and BPO services, with over 9,000 employees supporting more than 1,500 companies in call center, back-office, marketing, document management, networks and telecommunications, IT, and social media services. We are currently seeking an ITIL-certified Coordinator. On a daily basis, you will be responsible for: * Operational service management. * Client liaison. * Management and coordination of support teams. * Monitoring of SLAs and KPIs. * Management of critical incidents and escalations. * Preparation of monitoring reports. * Coordination of training and knowledge transfer. * Participation in monitoring committees. * \* We offer: * **Permanent contract** * 40-hour workweek * Salary commensurate with candidate’s qualifications. \*\*“No sector of our society can be understood without gender equality and inclusion of people with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as essential drivers of social progress, working daily to achieve this goal.” **Requirements:** --------------- * University degree (intermediate or advanced level) or equivalent vocational training (FP) in fields related to the scope of this position. * Minimum 8 years’ experience in information systems support projects or in consulting and implementation projects for information systems. * Minimum 4 years’ experience coordinating support teams. * Demonstrable knowledge of: o Project management methodologies. o ICT service management. o Project Management. o PMI and/or COBIT methodologies.