NIGHT RECEPTIONIST

Description

Job Summary: We are seeking a Night Receptionist to join the Thompson Sevilla team, delivering unique experiences and passionate about guest care. Key Highlights: 1. Luxury lifestyle experience with the Thompson Sevilla team 2. Opportunities for development and continuous training 3. Culture of inclusion and well-being with Hyatt benefits Summary Join the Thompson Sevilla Team! Be captivated by a luxury lifestyle experience. Who Are We? Thompson Sevilla is where Sevillian culture, contemporary art, and luxury lifestyle converge. Here, we live our purpose: “We care for people so they can be their best.” This means we care for you so you can grow, learn, and bring your best self every day. Because at Thompson Sevilla, people are at the heart of everything we do. We believe in the power of belonging and in building a caring culture where every talent feels part of a family. Additionally, Hyatt has been recognized for over 10 years on the Fortune 100 Best Companies to Work For list, reflecting our commitment to inclusion, well-being, and talent development. Your Mission We seek a Night Receptionist to join our team. If you’re passionate about delivering unique experiences, this is the place for you. What Will You Do Daily? * Organize the shift and team according to daily operational needs. * Conduct the nightly audit following the defined task checklist for this role. * Ensure the team always has the necessary stock of materials for operations. * Record incidents in HostOS, track them, and resolve any issues that occurred during the guest’s stay, ensuring full satisfaction prior to check-out. * Monitor and act on rooms placed on hold (Queue room) and late check-outs in accordance with department policies. * Prepare required work reports for your position and your subordinates. * Balance room postings and end-of-day closing. * Investigate all security issues reported during the shift to identify root causes and provide recommendations to prevent recurrence. Initiate investigations and complete incident reports as needed. * Provide reports to the hotel for the following day. * Respond to Room Service requests during nighttime hours when required by operations. Qualifications What Would We Like You to Bring? * Prior experience as a Receptionist * Proficiency in CRM Opera * Attention to detail and a mindset of continuous improvement * Availability to work night shifts * English language proficiency (spoken/written); knowledge of a third language is desirable And What Can We Offer You? We are proud to care for our team, offering benefits that truly make a difference. * Your development is our priority; thus, we offer continuous training programs and opportunities for internal and international mobility. * Enjoy complimentary nights at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are part of our essence, we are proud to be a workplace where diversity is not only respected but celebrated. We believe in equal opportunity and equity as fundamental pillars of our culture. * Once a year, we gather with our talents to celebrate having the best team. * Through our Hystar program, the team votes each semester for the Star Talent who inspires fellow colleagues. * Because well-being is one of our core values, we support you with Wellhub, psychological support, and more. * You’ll enjoy a competitive benefits package designed to care for you and recognize all you contribute—including exclusive discounts at our outlets and select nearby retailers. We Welcome You: We know many people only apply when they meet all the job requirements. If you feel inspired to advance your career—go ahead and apply! We’d love to consider your experience and explore how you could help us make Hyatt even better! We are an equal opportunity employer. We do not discriminate based on race, gender, sexual orientation, religion, disability, or any other protected characteristic. In line with Hyatt’s values, we put people at the center of everything we do, value diversity, and foster an inclusive environment where everyone can grow, contribute their talent, and feel respected. \#CareConnectsUs \#Hyattcareers \#WorkatHyatt