Customer Service Teleoperator – Full-Time

Description

Customer Service Teleoperator – Full-Time Location: Spain, Sevilla Job category: Customer Service Representative (CSR) Language: Spanish **Do you want to work in customer service? Do you enjoy listening to and helping others?** We are looking for new colleagues to join our team in Alicante. **What’s in it for you!** * Contract start date: Friday, 17.07.2026. * You will receive the necessary on-the-job training within the scope of your contract. * Full-time schedule of 39 hours per week, Monday through Saturday. (Maximum two Saturdays per month; if you work a Saturday, you will receive a corresponding weekday off.) * Split shifts within the time frame of 09:00–21:00. * Gross monthly salary of €1,428.30, based on the Contact Center Collective Agreement, Teleoperator category. * Initial temporary contract. * Work modality: On-site at our Alicante offices: Av. Perfecto Palacio de Fuente, 6, 03003 Alicante. * Employee discount club and Transcom Care (social activities). * We are proud to state that 90% of our Managers and Executives began their careers as agents—a clear demonstration of our career development plan. *Transcom is an organization committed to gender equality.* **Join Transcom as a Customer Service Teleoperator!** In this role, you will be the voice of one of Spain’s leading supermarket chains. Your main responsibilities include: * Delivering exceptional customer service via phone, chat, and email. * Assisting customers with inquiries regarding product availability in stores, store opening hours, and locations. * Identifying and assessing customer needs to achieve high levels of satisfaction. * Using internal tools to accurately document interactions. * Contributing to a positive team environment by sharing knowledge and improvements. **What are we looking for?** To succeed in this role, you must meet the following requirements: * Strong communication skills—you enjoy speaking and do so fluently and correctly. * Interest in customer-facing roles. * Regular use of computer tools. * Residency in Alicante. **What is life like at Transcom?** Transcom is a global multinational specializing in customer experience, offering CX consulting, customer service, sales, technical support, and collections services through our extensive network of contact centers and remote agents. We are 30,000 customer experience specialists across more than 85 contact centers in 29 countries, delivering services in 33 languages to international brands across diverse industries. This is who we are, Every day, someone like you begins their Transcom journey. Let us discover your potential—we’ll transform it into key skills for your future. We work as a team and constantly seek positive change. We care about others and are committed—both to our customers and to ourselves. We keep our minds open and are always ready to learn and evolve. With a positive attitude, there will be no limits you cannot reach. Would you like to join a team that values talent and diversity? **We look forward to welcoming you at Transcom Alicante!**