Job Summary: The Hostess is responsible for greeting and welcoming guests as the first point of contact for breakfast, ensuring warm, friendly, and professional service. Key Responsibilities: 1. Greet, seat, and bid farewell to customers with impeccable appearance. 2. Manage table assignments to ensure operational efficiency. 3. Provide personalized recommendations to encourage upselling. ***“The world is yours with Meliá”*** Discover a limitless career path at Meliá, where growth and development opportunities are infinite. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Explore some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle. Meliá Lebreros is a hotel with nearly 50 years of history, serving as a landmark establishment in the city of Seville and holding significant importance for the company. Currently, a large portion of our clientele comes from the events and congress sector, although we also welcome leisure travelers. **Job Mission** --------------------- The Hostess is responsible for greeting and welcoming guests as the first point of contact for breakfast, ensuring warm, friendly, and professional service to guarantee an outstanding guest experience. **What will you do?** --------------------------- * Greet, seat, and bid farewell to customers while maintaining impeccable appearance and adhering to service and quality standards. * Manage table assignments, balancing workload among stations and ensuring operational efficiency. * Keep the work area organized, with menus, lists, and work materials in perfect condition. * Participate in briefings and communicate relevant information to the team (VIPs, events, occupancy levels, guest feedback). * Provide personalized recommendations to encourage upselling and enhance the guest experience. * Record operational data and report incidents or needs to the supervisor. * On occasion, if operational requirements demand, perform waiter/waitress duties in the dining room and other outlets or shifts throughout the hotel. **What are we looking for?** ------------------ * Minimum 1 year of customer-facing experience. * Fluency in Spanish and advanced English proficiency. Knowledge of a third language is a plus. * Basic knowledge of restaurant operations and customer service. * Proficiency in POS systems and basic computer tools. * Strong communication skills, customer orientation, and ability to work effectively in a team. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and the principles outlined in our Human Resources policies. Furthermore, we promote throughout our workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *In addition, we support the sustainable growth of our industry through a socially responsible human team. In this regard, our motto is “****Towards a Sustainable Future, From a Responsible Present****”. Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
