Job Summary: Customer service in automotive after-sales, handling calls, workshop appointments, incidents, and commercial campaigns. Key Highlights: 1. Professional and attentive telephone customer service. 2. Workshop appointment management and customer follow-up. 3. Ability to acquire new customers and work collaboratively. We are seeking personnel to serve workshop customers in the automotive after-sales area in Seville. The role involves delivering professional and attentive telephone service, managing incoming and outgoing calls. Responsibilities include collecting and updating customer and vehicle data, scheduling workshop appointments, sending reminders for inspections and maintenance, confirming appointments, and conducting follow-ups. You will also manage incidents and complaints empathetically, operate computer systems and CRM software, and coordinate with the workshop team. Organization, autonomy, and the ability to acquire customers through commercial campaigns and proactive outreach are required. * Customer service or call center experience. * Ability to operate effectively in multitasking environments, prioritizing and managing multiple interactions simultaneously. * Automotive or after-sales industry experience is desirable. * Strong verbal communication skills and customer orientation. * Capacity to handle a high volume of calls. * Organized, solution-oriented, and able to tolerate pressure situations. * Computer proficiency and ease of working with multiple applications simultaneously (database, brand calendar, telephone switchboard). * Positive attitude, commitment, and teamwork orientation. * Immediate availability to join.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
