Call Center Agent – Banking Call Reception

Description

**Description:** ---------------- At Servinform Finance, a company within the Servinform Group, we collaborate with Spain’s leading financial institutions, helping them achieve their goals by adapting to their specific needs. We offer innovative solutions backed by cutting-edge technology, ensuring efficiency and measurable results. Our Call Center in Mairena del Aljarafe continues to grow, and we are seeking new team members for a stable project focused on Customer Service and Cross-Selling in the banking sector. If you join our project, your **responsibilities** will include: * Answering calls from the bank’s customers and assisting them with their inquiries and transactions. * Resolving incidents and answering questions in a friendly and efficient manner. * Identifying cross-selling opportunities and offering credit or insurance products tailored to customers’ needs. * **We offer:** * A fixed weekly schedule of 30 hours: either afternoon shift (3:00 PM–9:00 PM) or morning shift (9:00 AM–3:00 PM), Monday to Friday. In addition, we operate one Saturday per month. * Fixed monthly salary of **€1,098 gross + commissions.** * **Pre-contractual training** lasting 7 days: 4 days online and 3 days in person. This training is considered a key step in the selection process, allowing you to learn, demonstrate your talent, and prepare for the role. Don’t let it hold you back! * Training dates: July 20–28, from 9:00 AM to 3:00 PM. * Integration into a **STABLE PROJECT**, active for over 5 years. * Indefinite-term contract. * Collective agreement for Call Centers; job classification: Specialist Call Center Agent. * **Workplace location: PISA Industrial Park, Mairena del Aljarafe.** * Possibility of **6 remote workdays per month** (subject to performance targets). * **Company-funded training to become an Insurance Advisor (Level 2 accreditation).** **If you are passionate about customer service, motivated by new challenges, and eager to join a continuously growing company, this is your place! At Servinform Finance, your talent matters, your energy counts, and your future starts here.** *\*\*No sector of our society can be understood without gender equality and the inclusion of people with disabilities. Therefore, at Grupo Servinform, we treat equality and diversity as fundamental drivers of social progress, working daily to achieve this goal.* **Requirements:** --------------- * Prior experience in customer service involving cross-selling and/or customer retention is highly valued. * Ability to learn quickly. * Proficiency in using and learning office software tools. * Availability to work afternoon shifts. * Experience in banking or financial product management is highly desirable.