Telephone Operator

Description

Job Summary: Answer guest calls, requests, and inquiries; operate the telephone switchboard; and provide personalized assistance. Key Responsibilities: 1. Attending to and logging guest calls and requests 2. Operating the telephone switchboard and assisting with communication services 3. Creating authentic experiences for luxury guests **Additional Information** **Job Number**26074782 **Job Category**Rooms \& Guest Services Operations **Location**San Fernando 2, Seville, Sevilla, Spain, 41004 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Answer, log, record, and process all guest calls, requests, questions, or concerns. Operate the telephone switchboard. Process guest requests for wake-up calls, caller identification, “Do Not Disturb” service, call forwarding, teleconferences, calls transmitted via a Telecommunications Device for the Deaf (TDD), and calls from unregistered guests. Inform guests of any messages they have received. Monitor busy or unanswered lines; stay in contact with callers on hold to update their status and offer to take messages. Receive, log, and relay messages accurately, completely, and legibly. Activate or deactivate guest room indicator lights as appropriate. Train guests on Internet access; transfer guests experiencing issues to the service provider’s customer support line. Test communication equipment to ensure proper functionality. Address special requests from guests with exceptional needs. Contact the appropriate person or department, as needed, to resolve guest calls, requests, or issues. Follow up with guests to ensure their requests or issues have been fully resolved to their satisfaction. Dispatch bellhops or service staff, as required. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to management; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and/or point-of-sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:No prior relevant work experience required. Supervisory experience:No supervisory experience required. License or certification:None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law.* The Luxury Collection Hotels \& Resorts, with more than 120 hotels across over 35 countries, delivers authentic experiences that evoke lasting, treasured memories. Our more than 100 years of expertise—beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most famous and iconic hotels)—provides a solid foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its location: a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel passion and curiosity about this destination’s heritage, and desire to deliver genuine, personalized hospitality that anticipates guest needs, we invite you to join our journey. By joining The Luxury Collection, you become part of a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.