Sevilla, Remote Delivery Mid Senior-Senior We are looking for a new team member who can contribute their business vision in the role of Product Support Manager. You will lead the evolution and maintenance of digital products such as our voice or text virtual assistants, Localization solutions, Data Intelligence or Document AI-based projects, and large web and mobile projects, among others. What I love most about my job as a Product Support Manager is working with products that are in production and knowing that people use them in their daily lives. This has allowed me to work with many technologies, making me multidisciplinary and enabling me to help different teams ensure that product quality is not only maintained but continuously improved thanks to business and customer feedback. Comments one of our Product Support Managers, Guillermo Ruiz **Here are some tasks you will perform:** Provide clear product vision and direction to technical teams and all stakeholders involved in the service. Manage corrective actions required for proper product operation. Monitor profitability of managed services. Work closely with clients to maintain alignment between their requirements and expectations and the product definition. . As a Product Support Manager, you will be the person who "orchestrates" between the client and the technical support and development teams, ensuring that the digital product continues meeting the technical, quality, and efficiency expectations set at implementation, while also supporting its continuous evolution. You will be closely connected to both the client and the team, helping realize the digital needs of key clients such as Verisure, Hotelbeds, Acciona, Mutua Madrileña, or Mapfre, bringing our vision and development approach. What do we offer? We offer a long-term position with an indefinite contract, flexible working hours, remote work, and a salary between 33,000 - 45,000€ gross annually, depending on experience and profile. How do we stand out? At eºmergya, we always work to adapt to the needs of our teams and each individual. That's why we offer: Remote work. You can work from home or anywhere you choose. To support this, we will provide you with a remote work kit so you can comfortably and seamlessly perform your duties. However, our offices in Seville are also available to welcome you whenever you wish. Flexible schedule. Within a broad time range, you can adapt your working hours to your personal needs. We value your free time and want you to achieve a healthy work-life balance. Three months of reduced working hours. Summer is meant to be enjoyed, and we strongly believe this at eºmergya. Therefore, from June 15th to September 15th, we offer a reduced weekly workload of 35 hours. For the rest of the year, the standard schedule is 40 hours per week. Professional training and growth. We provide access to courses, workshops, and certifications tailored to your technical skills and development needs. Additionally, we assess your competencies, growth, and responsibility through our 360º evaluations, with personalized career paths and periodic checkpoints. One extra vacation day for every three years worked. We value and reward your commitment and trust in the eºmergya project. In addition to enjoying 24 working days of vacation that you can distribute as you prefer, we offer one additional day for each completed three-year period. **We enjoy meeting up:** therefore, we organize several internal events each year to bring everyone together, along with team-building activities and dynamics throughout the year. For those living outside the area, we also assist with travel expenses through the allowance offered by People & Culture for attending these events. Additional benefits such as referral bonuses, newborn gifts, and extra perks with partner companies. You can also enroll in our competitive health insurance plan, which can be managed through our flexible compensation tool to maximize savings. But life isn't just about work! At eºmergya, we value and regularly participate in after-work gatherings to have a drink and enjoy time with the team. What are we looking for? More than 2 years of experience working within a product owner framework or in a similar role related to digital product support (Product Managers, Support Managers) Understanding of digital business and a solid vision of what needs to be delivered to stakeholders: user acquisition, analysis, and experience, to define the product and turn it into web projects. Passion for digital innovation and commitment to customer experience. **Excellent English:** B2+/C1 level Availability for occasional travel Agile development experience and familiarity with Agile/Scrum practices Ability to clearly communicate business requirements to the team. Negotiation and communication skills. Open-mindedness to understand new ways of working. About eºmergya At eºmergya, we focus on improving people's lives by developing solutions powered by Artificial Intelligence and Machine Learning. We support major companies across Spain and Europe in their digital transformation through impactful projects. We work with multidisciplinary teams and agile methodologies to deliver outstanding results with the highest quality at the right time. All driven by a single culture: our flexible and close way of working. And what sets us apart most: **People matter to us:** we listen carefully and believe in work-life balance. We care about your professional growth and will help guide your career. We also have a strong commitment to Equality and Diversity. **Above all, we are enthusiastic:** we love what we do, enjoy staying technologically up-to-date, and value continuous learning. This has led us to collaborate with major companies across Spain and Europe, including Mutua Madrileña, Verisure, Mapfre, Evo Banco, Ocaso, Meliá, SegurCaixa, BBVA, Inditex, Santalucía, and Hotelbeds, among others